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Sr VoIP Support Engineer L3 @ Ecosmob Technologies

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 Sr VoIP Support Engineer L3

Job Description

Job Overview

Looking for a Senior Technical Support Engineer who is responsible for providing technical support to internal and external clients. You should have good hands-on experience of handling complex support tickets in minimal time and iterations

Responsibilities

  • Need to manage client communication.
  • Need to install, configure and maintain the softwares.
  • Communicate with the QA and Dev team for issues and provide proper information for a particular issue.
  • Build and configure tools to reduce the occurrence of errors and improve customer experience
  • Perform root cause analysis for errors
  • Deploy applications like Web server (Apache, Nginx, etc.), Database server (MySQL, MongoDB), VoIP applications (Asterisk, Freeswitch, Opensips, etc) as per requirement.
  • Provide technical assistance in Web Server, Database Server, VoIP Applications, etc to the internal/external customers.
  • Need to provide training to the team.
  • Manage High Availability and DB replication

  • Need to work and resolve issues in defined SLA to increase customer satisfaction.


Eligibility Criteria

  • Excellent communication skills & Should be able to communicate & write in English
  • Strong knowledge of Linux
  • Excellent knowledge of VoIP and SIP
  • Should have experience in installation & configuration of Products
  • Good knowledge in any open source VoIP solutions like Asterisk, FreeSWITCH, OpenSIPS, Kamailio
  • Good experience in tools like wireshark, tcpdump, sipp, fail2ban & IPtables
  • Must have excellent analytical and troubleshooting skills
  • Good knowledge of Mysql, Mongo Database
  • Experience & knowledge of Database Replication & Heartbeat configuration will be required..
  • Good experience in Client Support



Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Engineering - Hardware & Networks
Role Category: IT Network
Role: Network (Support) Engineer
Employement Type: Full time

Contact Details:

Company: Ecosmob Technologies
Location(s): Ahmedabad

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Keyskills:   Linux Analytical MySQL VOIP Database SIP Troubleshooting Apache Open source Technical support

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Ecosmob Technologies

Ecosmob has been keen to contribute in the development of telecommunication solutions internationally by always prioritizing client requirements.