Associate Product Manager - CCaaS
- Sprinklr
- 2 - 3 years
- Noida, Gurugram
- 2 months ago
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Job Description
As an Associate Product Manager (APM) at Sprinklr, you will play a critical role in managing and enhancing our product offerings. You will collaborate with cross-functional teams to drive innovation, analyze product performance , and ensure our products align with both customer needs and business goals.
Key Responsibilities
- Own a product module throughout its lifecycle from ideation to launch and ongoing enhancements.
- Analyze product usage data to identify customer pain points and propose data-driven solutions.
- Develop and implement strategies to improve system resilience and uptime management.
- Promote and optimize Net Promoter Score (NPS) best practices.
- Collaborate with engineering, design, and customer success teams to drive product excellence.
- Conduct detailed data analysis to inform product decisions and strategy.
- Assist in defining the product vision, roadmap, and go-to-market strategy.
- Gather and prioritize customer and product requirements based on market research and user feedback.
- Monitor and analyze product performance metrics, ensuring alignment with business objectives.
- 2-3 years of experience in product management or a related field.
- Bachelors degree in Engineering (BE/B.Tech) or MBA preferred.
- Strong analytical skills with the ability to interpret data and extract meaningful insights.
- Proven problem-solving skills ability to map customer needs to effective solutions.
- Experience in CCaaS (Contact Center as a Service) or CX (Customer Experience) space is a plus.
- Knowledge of system resiliency, NPS surveys, and uptime management best practices.
- Hands-on experience with SQL and data analytics tools.
- Excellent collaboration and communication skills to work across teams.
- Ability to manage multiple priorities and execute in a fast-paced environment.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Product ManagementRole Category: Product Management - OtherRole: Product Manager - OtherEmployement Type: Full timeContact Details:
Company: SprinklrLocation(s): Noida, Gurugram+ View Contact
Keyskills: Product management Data analysis Customer experience management Market research Engineering Design Customer experience microsoft Enterprise software SQL
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