User Support Senior
- TekWissen
- 4 - 8 years
- Chennai
- 24 days ago
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Job Description
Duration: 12Months
Work Type: Onsite
Responsibilities:
- Write, configure, and deploy code that improves service reliability for existing or new systems; set standard for others with respect to code quality.
- Provide helpful and actionable feedback and review for code or production changes
- Drive repair/optimization of complex systems with consideration towards a wide range of contributing factors.
- Lead debugging, troubleshooting, and analysis of service architecture and design.
- Participate in on-call rotation and provide 24x7 support
- Write documentation: design, system analysis, runbooks, playbooks. Provide design feedback and uplevel design skills of others.
- Implement and manage SRE monitoring application backends using Java, Postgres, React, NoSQL and OpenTelemetry.
- Develop tooling using Terraform and other IaC tools to ensure visibility and proactive issue detection across our platforms.
- Work within GCP infrastructure, optimizing performance, and cost, and scaling resources to meet demand.
- Collaborate with development teams to enhance system reliability and performance, applying a platform engineering mindset to system administration tasks.
- Develop and maintain automated solutions for operational aspects such as on-call monitoring, performance tuning, and disaster recovery.
- Troubleshoot and resolve issues in our dev, test, and production environments.
- Participate in postmortem analysis and create preventative measures for future incidents.
Skills Required:
- Application Support
Experience Required:
- 4+ years of experience as an SRE, DevOps Engineer, Software Engineer or similar role
Experience Preferred:
- Should be willing to work in 24/7 shift
Education Required:
- Bachelor's Degree.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Software & QARole Category: DBA / Data warehousingRole: Database AdministratorEmployement Type: Full timeContact Details:
Company: TekWissenLocation(s): Chennai+ View Contact
Keyskills: User Support system analysis DevOps Terraform GCP Application Support debugging
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