Salesforce AI Developer
- TekWissen
- 5 - 10 years
- Mohali, Chandigarh
- 27 days ago
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Job Description
- We are seeking an experienced Senior Salesforce Developer with deep expertise in Agentforce, integrations, sales,cpq and Experience Cloud.
- Lead the design , development , and implementation of AI-driven solutions using Salesforce Einstein features around Sales & Experience cloud
- Collaborate with architects and AI engineers to design AI-driven solutions for predictive analytics, customer insights, and automation.
- Integrate third-party applications and data sources with Salesforce via APIsCollaborate with product managers, data scientists, and developers to ensure successful implementation of AI/ML solutions aligned with business goals.
- Implement automated workflows and intelligent data-driven decision systems within Sales Cloud, experience cloud
- ead the design and development of scalable solutions in Salesforce Agentforce and Experience Cloud environments.
- Build and customize Lightning components, Apex classes, Visualforce pages, Flows, and APIs to support agent and customer portals.
- Design and implement seamless integrations with core systems such as policy administration, claims, billing, and document management via REST/SOAP APIs, middleware (e.g., MuleSoft, Boomi), or event-driven architectures.
- Develop custom components, templates, and branded sites within Experience Cloud to support self-service and agent experiences.
- Collaborate with stakeholders to gather requirements and translate them into technical solutions.
- Maintain and optimize data models, sharing rules, and user roles for different Experience Cloud personas (agents, customers, partners).
- Ensure best practices in coding, testing, and DevOps deployment strategies (e.g., Autorabit, Copado).
- Troubleshoot production issues and provide ongoing support for Salesforce-based applications.
- Participate in Agile ceremonies and maintain technical documentation
Key Qualifications:
- 7+ years of overall experience in Salesforce development with at least 2 + years of relevant hands-on experience in Salesforce AI Solutions development.Expertise in Salesforce Einstein AI features which includes Sales Cloud Einstein , Service Cloud Einstein , Einstein Copilot, Prompt Builder , Einstein Studio, Einstein Chatbot etc.Expertise in customizing applications using Apex, LWC and Lightning Flows
- Experience with data modeling, data integration using REST APIs and handling large datasets within Salesforce.
- Good understanding of machine learning algorithms, including classification, regression, clustering, and time series forecasting.
- Strong understanding of Salesforce architecture, including Sales and Service Cloud features.
- Familiarity with NLP, image recognition, sentiment analysis, and other AI applications to improve customer experience.
- Strong problem-solving skills and the ability to translate complex business needs into actionable AI/ML solutions.
- Strong understanding of natural language processing (NLP) and its application in creating effective AI prompts.
- Knowledge of AI governance, model explainability, and data ethics.
- Knowledge on leveraging large sets of structured and unstructured data to develop data-driven tactical and strategic analytics and insights using ML, NLP solutions
Preferred Skills (Good to have) :
- Salesforce Certified in one or more areas: Einstein Analytics and Discovery Consultant, Salesforce Platform Developer II, or Salesforce Certified AI Associate.
- Experience in Salesforce Data cloud
- Hands-on experience with Salesforce Agentforce (Experience cloud and custom agent platforms).
- Strong command of Apex, Lightning Web Components (LWC), SOQL, and Flow Builder.
- Proven experience in integrating Salesforce with external systems using REST, SOAP, middleware, or event platforms.
- Experience designing and managing Experience Cloud sites, including branding, access control, and custom components.
- Salesforce certifications strongly preferred: Platform Developer I/II, Experience Cloud Consultant, Integration Architecture Designer.
Location - Chandigarh,Dadra & Nagar Haveli,Daman,Diu,Goa,Haveli,Jammu,Lakshadweep,Nagar,New Delhi,Puducherry,Sikkim
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Software & QARole Category: Software DevelopmentRole: Back End DeveloperEmployement Type: Full timeContact Details:
Company: TekWissenLocation(s): Mohali, Chandigarh+ View Contact
Keyskills: Salesforce AI REST Salesforce development Service Cloud Sales Cloud Einstein Salesforce Data cloud SOAP middleware
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