Client success Manager
- Codilar
- 2 - 8 years
- Bengaluru
- 19 days ago
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Job Description
Key Responsibilities:
Serve as the primary point of contact for assigned clients, ensuring customer satisfaction and
long-term retention.
Develop and maintain strong relationships with key stakeholders and decision-makers.
Identify opportunities for upselling and cross-selling to maximize account revenue.
Collaborate with internal teams (sales, delivery, and support) to ensure smooth execution of
projects.
Address client concerns and provide solutions in a timely manner.
Track and analyze account performance, preparing reports and recommendations for
improvement.
Negotiate contracts and agreements to achieve win-win outcomes.
Stay updated on industry trends and competitors to provide strategic insights.
Requirements:
2-8 years of experience in account management, client servicing, or a similar role.
Background in IT services, digital commerce, SaaS, or related domains is preferred.
Strong communication, negotiation, and relationship-building skills.
Ability to identify business opportunities and drive revenue growth.
Proficiency in CRM tools and MS Office Suite.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer SuccessRole: Customer Success ManagerEmployement Type: Full timeContact Details:
Company: CodilarLocation(s): Bengaluru+ View Contact
Keyskills: IT services MS Office suite Manager Client Servicing Sales Customer satisfaction Relationship building SAAS Commerce Account management CRM
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