Customer Success Manager
- Trellix
- 5 - 10 years
- Mumbai
- 2 months ago
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Job Description
We also recognize the importance of closing the 4-million-person cybersecurity talent gap. We aim to create a home for anyone seeking a meaningful future in cybersecurity and look for candidates across industries to join us in soulful work. More at https://www.trellix.com/ .
- You will be be fully responsible for the renewals business in an assigned territory
- Drive meaningful customer conversations and engagements to achieve positive business outcomes
- Programmatic and structured approach to quoting and closing renewal opportunities
- Understand policies and processes to better improve time to deal closure
- Partner with Sales and channel partners to do deal reviews and work on renewal opportunities
- Participate in regular forecasting calls and devise plans to overachieve targets.
- Identify risks of renewals and work with account teams and cross-functional groups to perform risk mitigation or escalate as needed.
- 5+ years of experience working on renewals in a recurring revenue business. Cybersecurity/SaaS solutions company and/or an enterprise software industry a plus
- Meticulous and regimental in dealing with high volumes of renewal transactions
- Outstanding communication skills and ability to collaborate cross functionally
- Motivated and high drive for overachievement of renewal sales targets
- Ability to build and maintain highly valuable and outcome-based relationships with a diverse customer account base
- Good knowledge about SFDC
- Good working knowledge about Channel/Disti Eco system
- Retirement Plans
- Medical, Dental and Vision Coverage
- Paid Time Off
- Paid Parental Leave
- Support for Community Involvement
Job Classification
Industry: Software ProductFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer SuccessRole: Customer Success ManagerEmployement Type: Full timeContact Details:
Company: TrellixLocation(s): Mumbai
Keyskills: Automation SFDC Field sales Diversity and Inclusion Artificial Intelligence SAAS Forecasting Enterprise software Analytics Risk mitigation
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Trellix
Trellix is a global company redefining the future of cybersecurity. The companys open and native extended detection and response (XDR) platform helps organizations confronted by todays most advanced threats gain confidence in the protection and resilience of their operations. Trellixs security exper...
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