Senior Implementation Consultant
- Sprinklr
- 5 - 10 years
- Noida, Gurugram
- 3 months ago
- Email to a friend
- Report this job
Job Description
- Lead end-to-end implementation of Sprinklrs CCaaS solutions for complex enterprise clients across diverse industries, ensuring scalability, performance, and long-term value.
- Define implementation strategy and solution architecture aligned with customer goals, industry standards, and best practices.
- Mentor and guide junior consultants, promoting excellence in configuration, client communication, and delivery methodologies.
- Own customer engagements as the primary senior point of contact, driving platform adoption, customer satisfaction, and solution alignment.
- Proactively identify potential risks, technical challenges, and optimization opportunities, implementing solutions that preempt issues and maximize client ROI.
- Conduct advanced health checks and audits for key customers; design remediation and enhancement plans to improve platform performance and adoption.
- Lead client discovery workshops, requirement gathering sessions, and strategic planning for roadmap alignment and value realization.
- Drive stakeholder alignment across product, engineering, and customer success teams to ensure seamless implementation and post-go-live support.
- Deliver expert-level consultation on Sprinklr capabilities, integrations, and CCaaS best practices.
- Establish trusted advisor relationships with customer champions and executive stakeholders.
Qualifications
- 5+ years of experience in deploying Voice and Non-Voice Contact Center applications such as Genesys Engage, Amazon Connect, Cisco Webex Contact Center , RingCentral, or similar platforms.
- Proven track record in leading complex implementation projects, preferably in CCaaS , UCaaS , or CPaaS environments.
- Deep understanding of voice technologies, protocols (TCP/IP, VOIP, SIP, RTP, WebRTC), and contact center infrastructure (ACD, IVR, CTI, Dialer , SBC).
- Proficiency in platform configuration, system architecture, API integrations, and VoIP troubleshooting tools (e.g., Wireshark).
- Experience integrating with CRMs like Salesforce Service Cloud and other customer engagement platforms.
- Development experience with Groovy, JavaScript, and/or scripting for integrations is a plus.
- Strong leadership, mentoring, and client-facing communication skills.
- Ability to manage multiple complex projects in a fast-paced, dynamic environment.
- Business proficiency in Korean and English is mandatory.
What Success Looks Like
- You re a strategic advisor to clients and internal teams, driving measurable impact and platform maturity.
- You create repeatable frameworks and tools that improve team efficiency and customer outcomes.
- You proactively elevate the implementation practice by sharing knowledge, defining standards, and fostering innovation.
- You maintain a customer-first mindset, consistently exceeding expectations in high-pressure environments.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Hardware & NetworksRole Category: IT NetworkRole: Team Lead / Network ManagerEmployement Type: Full timeContact Details:
Company: SprinklrLocation(s): Noida, Gurugram+ View Contact
Keyskills: System architecture IVR Strategic planning Javascript VOIP CTI Customer engagement microsoft cisco Salesforce
Fraud Alert to job seekers!
₹ Not Disclosed
Similar positions
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in