Operations Management Practitioner
- TekWissen
- 3 - 5 years
- Chennai
- 24 days ago
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Job Description
Duration: 12Months
Work Type: Onsite
Position Description:
- Looking for CA7- Scheduling Analyst to support 24 X 7 operations.
- Responsible for day-to-day operations of mainframe computing facilities ensuring high availability including Mainframe Batch Event Monitoring & Scheduling, Mainframe Online transaction Failure Handling and Batch and first line closure of issues.
- Responsible for Event management, Incident Management, Problem Management, Request Fulfillment and Knowledge Management adherence with ITSM framework
- Acknowledge Tickets and conduct quick triage, provide solution and close the ticket within SLA; Ensure escalation of tickets to next level according to Prose within SLA time.
- Analyze operation failures, determine root causes, develop and implement corrective actions for efficient recovery and improve system availability.
- Identify system operational and performance problems, develop & implement solution.
- To work with global teams and stakeholders including PDO, Customers, internal & external Auditors, and cross functional teams
- Participate standup meeting on daily basis and discuss operational issues
- Actively participate in the analysis and review of proposed system configuration changes/maintenance
- Focus on Process adherence, process improvements, knowledge management and Problem Management
- Support efforts on Security & Control processes and Audit comments
- Support 24/7 operations & flexible timings, Global operations support
- Excellent verbal & written communication skills
- Support Automation through Scripts (JCL and Rexx) & RPA(Pega)
- Co-ordinate with Console Zos Storage team and PDO teams to fine tune and improve any process.
- Monitoring and Support of Mainframe Consoles.
- Understands system alerts as fix them as per documentation provided.
- Shutdown and IPL the systems upon request.
- Perform system maintenance activities upon request.
- Manage bridge calls during incidents.
Skills Required:
- CA7, JCL, REXX
Skills Preferred:
- DB2, MVS, JES2, ISPF, JES3, RACF, IMS, TSO, IBM Utilities
Experience Required:
- 3 to 5 years of experience
Education Required:
- Bachelor's Degree
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Non VoiceRole: Technical Support - Non VoiceEmployement Type: Full timeContact Details:
Company: TekWissenLocation(s): Chennai+ View Contact
Keyskills: Operations Management JCL Global operations support Problem Management Incident Management
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