Support and User Research Executive - Inbound Outbound Calls
- Zoomcar
- 0 - 1 years
- Bengaluru
- 19 days ago
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Job Description
Job Title: Support and User Research Executive (Inbound / Outbound Calls)
Location: Bangalore
Working Days: 6 days a week (Rotational Weekday Offs; Weekend Working Mandatory)
Shift Timing: Morning Shift
Duration: 6 Months
Extension/Permanent Opportunity: High-performing candidates may be considered for a full-time role or extension based on performance and business needs.
Department: Customer Experience / Research & Insights
About the Role:
We are looking for a proactive and customer-focused individual to join our team as a Support and User Research Executive. This dual-role position involves handling inbound support calls from Zoomcar customers and conducting outbound research calls to gather insights for various internal teams.
Key Responsibilities:
- Handle inbound calls from Zoomcar customers to assist with ongoing issues, ensuring prompt and empathetic resolution
- Make outbound calls for user research initiatives to collect qualitative and quantitative insights.
- Document call outcomes and insights accurately for internal use.
- Collaborate with cross-functional teams including Product, Marketing, and Operations for targeted research campaigns.
- Identify recurring customer pain points and share observations for process improvement.
- Maintain a high standard of communication and professionalism on every call.
Requirements:
- Graduate in any discipline.
- 01 years of experience in customer support, user research, or call-based roles (Freshers can also apply).
- Excellent verbal communication skills in English and Hindi (additional languages are a plus).
- Comfortable working on weekends with rotational weekday offs.
- Ability to multitask and manage both support and research responsibilities effectively.
- Basic computer skills and familiarity with tools like Excel, Google Sheets, or CRM software.
What Youll Gain:
- Exposure to both customer support and product research functions.
- Experience working in a fast-paced, user-first company.
- Opportunity to contribute directly to product improvements and customer satisfaction.
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Non Tech Support - Voice / BlendedEmployement Type: FreshersContact Details:
Company: ZoomcarLocation(s): Bengaluru
Keyskills: Call Center Management Customer Support User Research
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