Support Engineer
- TIBCO
- 1 - 5 years
- Pune
- 3 months ago
- Email to a friend
- Report this job
Job Description
Job Title: Support Engineer (IC2) - TIBCO Data Virtualization Location: Pune
Department: Customer Support / Escalation Engineering
Reports To: Lakhan Thakur
Job Summary
We are looking for a dedicated and motivated Support Engineer to join our Customer Support team, focusing on TIBCO Data Virtualization (TDV). In this role, you will assist customers in resolving technical issues, providing high-quality support, and working closely with senior engineers to ensure customer satisfaction. This is an excellent opportunity for professionals looking to deepen their technical expertise and grow in a collaborative environment.
Key Responsibilities:
Technical Support & Issue Resolution
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Assist in diagnosing and troubleshooting technical issues related to TIBCO Data Virtualization (TDV).
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Collaborate with senior team members to resolve product-related queries.
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Provide support on common configuration, installation, and usage issues.
- Escalate complex issues appropriately to ensure timely resolution.
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Communicate technical solutions clearly and professionally to customers.
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Track and document issue progress in the support system.
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Support in delivering a smooth resolution experience through prompt and clear communication.
Knowledge Management
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Contribute to knowledge base articles by documenting troubleshooting steps and common issues.
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Participate in internal training sessions to continuously improve technical skills.
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Work with cross-functional teams as needed (engineering, QA, product teams) for issue clarification or resolution.
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Share knowledge with peers to support a collaborative team environment.
Required Qualifications:
Experience:
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2 years of experience in technical support or a customer-facing technical role.
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Basic to intermediate knowledge of TIBCO Data Virtualization or similar data tools.
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Understanding of SQL, data modeling, and relational databases (Oracle, SQL Server, PostgreSQL, etc. ).
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Familiarity with cloud platforms like AWS, Azure, or GCP is a plus.
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Basic understanding of SOAP and REST APIs and authentication mechanisms.
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Strong analytical and problem-solving abilities.
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Good written and verbal communication skills.
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Willingness to learn and take ownership of issues.
Preferred Qualifications:
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Exposure to data integration, ETL tools, or performance tuning.
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Experience working in Unix/Linux environments.
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Familiarity with tools like JIRA, Confluence, or ServiceNow.
Why Join Us?
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Opportunity to grow and transition into more senior roles with mentorship from experienced engineers.
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Work with innovative technologies and global teams.
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Continuous learning through hands-on support, product training, and career development programs.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Hardware & NetworksRole Category: IT NetworkRole: System Administrator / EngineerEmployement Type: Full timeContact Details:
Company: TIBCOLocation(s): Pune
Keyskills: Unix Performance tuning Linux GCP Data modeling Analytical Customer support Troubleshooting Virtualization Technical support
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