Key Responsibilities Design and develop interactive eLearning modules, certification assessments, and supporting materials aligned with adult learning principles.
Collaborate with SMEs and product teams to gather content, ensure accuracy, and define learning objectives.
Manage customer-facing LMS activities: learner registration, course enrollments, usage tracking, and Level 1 technical support.
Coordinate instructor-led training events: handle registrations, schedule instructors, and prepare course materials.
Administer certification programs, including exam access, credential fulfillment, and supplier portal maintenance.
Maintain and improve content and operational processes based on feedback, performance metrics, and product updates.
Ensure consistency across training deliverables, including branding, tone, accessibility, and quality standards.