Customer Support Executive @ Fortune Global

Job Description

Customer Support Executive - International Voice Process .

Job Summary:

We are seeking dynamic and customer-focused individuals to join our International Voice Process team. The role involves handling inbound and/or outbound calls for international clients, resolving queries, providing product/service information, and ensuring a high level of customer satisfaction.

Mandatory Points

1. Bachelors degree preferred For "freshers" & for "experience" under graduation can also apply .
2. Flexible with night shifts
3. Experience only in International voice process is eligible
4. "EXCELLENT" Communication Required

Key Responsibilities:

• Handle customer queries via phone calls in a professional manner.
  
• Provide accurate, valid, and complete information by using the right methods/tools.
  
• Resolve customer complaints promptly and ensure customer satisfaction.
  
• Document all call information according to standard operating procedures.
  
• Follow communication scripts, policies, and procedures.
  
• Meet personal/team qualitative and quantitative targets.
  
• Escalate unresolved issues to the appropriate internal teams.
  

Requirements:

• Excellent verbal communication skills in English (mandatory).
  
• Minimum [6 months/1 year] of experience in an international voice process (preferred but not mandatory).
  
• Strong listening, problem-solving, and customer service skills.
  
• Ability to work in a fast-paced environment and meet targets.
  
• Willingness to work in night shifts and rotational shifts.
  
• Basic computer literacy MS Office, typing skills, CRM tools.
  

Preferred Skills:

• Familiarity with CRM systems and practices.
  
• Sales or upselling experience (for sales process).
  
• Technical support knowledge (for tech support process).
  

Benefits:

• Attractive salary with performance-based incentives.
  
• Transport facility (pickup and drop).
  
• Night shift allowance.
  
• Medical insurance.
  
• Opportunity for growth and career advancement.
  Interview Round:
• 1st round - versant test
• 2nd round - CD Round
• 3rd round - OPS Round ( all virtual mode )

Interested candidates please attach your "Resume & Passport size photo" in po*********r@tr****t.com or also can contact 8861919***

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Keyskills:   Customer Support Bpo Voice Us Voice Process International Voice Process International BPO Blended Process International Call Center Voice Process Voice Support Inbound Voice Process International Process International Voice Customer Handling International Calling