Customer Support Executive @ J B Soft System

We are seeking a skilled Customer Support Executive to join our team. The ideal candidate will have a passion for providing excellent customer service, possess exceptional communication skills, and be able to multi-task in a fast-paced environment.

• Responding to customer inquiries and resolving issues via email, phone, and chat

• Providing product and service information to customers

• Handling customer complaints and providing appropriate solutions and alternatives within the time limits

• Coordinating with other departments to resolve customer issues

• Assisting in customer retention and satisfaction

• Meeting and exceeding customer service expectations by providing outstanding service

• Minimum of 2 years experience in customer service or a related field

• Should have exposure to computer science background

• Excellent communication and interpersonal skills

• Strong communication in English Tamil is mandatory, strong communication in other languages will be an advantage

• Should understand requirements on websites, web applications, mobile applications, hosting, domain and related services

• Strong problem-solving and analytical skills

• Ability to multi-task, prioritise, and manage time effectively

• Ability to work independently as well as in a team environment

• Proficient in Google Workspace and other generic web tools

• Should possess skills to understand web technology and related services

• Ability to work with basics of HTML,PHP,JS etc

• Ability to remain calm and professional under pressure

• Positive and empathetic attitude towards customers