Hiring For Shift/technical Lead (it Infra) -brennan- Navi Mumba
- Brennan It
- 10 - 18 years
- Mumbai
- 24 days ago
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Job Description
PURPOSE OF ROLE
This role is responsible for ensuring efficient and reliable IT service delivery through effective resource alignment, ticket management, and operational oversight. This includes collaborating closely with L1, L2, and L3 support teams to manage incidents, problems, and changes in line with ITIL best practices. Acting as a key point of contact for internal teams, clients, and stakeholders, the Technical Lead drives clear communication, timely escalation handling, and high service availability and quality. The role also includes performance management, mentoring, and delivering actionable insights through regular business reviews and reporting to senior management. Flexible to manage after hours escalation and lead the team most effective and efficient manner.
ROLE RESPONSIBILITIES
In your role you will be responsible for the team supporting mix of below technologies in 24x7 Managed Services support capacity:
- Maintaining/contributing to KMS for client and internal team, for both technical & processes
- Server monitoring using SCOM, N-ABLE, Logic Monitor, Basic Intune / SCCM configurations
- Understanding of O365, Mimecast, Intune, Azure integration
- Manage security settings on Microsoft ATP
- Knowledge of endpoint security at CSP level for Sophos, SentinelOne, CrowdStrike etc.
- Ability to perform initial investigation on security breach alerts
- Vendor Management (hardware and Software vendors HP, Dell, MS, VM, Citrix and others)
- Storage understanding NAS, SAN e.g., data domain, IBM, Netapp, Hitachi, Fujitsu, HP 3par
- Administration of Windows Server, groups, group policies, DNS, DHCP
- Understanding of backups, replications for Veeam, Symantec, Zetro, Commvault
- On premises backup alert management, monitoring and restoration
- Execution of maintenance tasks, App upgrades, patch escalations etc.
- Monitor, Investigate and escalate issues in timely manner as per escalation Matrix
- Ability to manage technical escalations from client/end user/internal team
- Migration of VMs from on premise to cloud
- Basic understanding of SQL, maintenance plan, backup
- Understanding of certificate management on appliance, servers, websites
- SSL certificate renewal and installation on various roles (IIS, ADFS, ADC-Netscaler, Apache, SQL Reporting Services, WAS, Load Balancers)
- Smooth and timely customer engagement Disk, CPU, Snapshot management provisioning
- Monitor, manage experience with ESXI/Hyper-V hosts, Nutanix, Dell, HP SimpliVity
- Manage understand Failover Cluster, NLB
- Citrix/RDS/WVD knowledge with application publishing, upgrading, managing securely Manage windows update compliance. Antivirus Management, Sophos, Defender.
- Routine firmware upgrades of Physical Servers.
- Capacity planning and management
- Patching ESXi hosts and vCenter updates Basic know how of linux
- Availability during critical outages impacting multiple functions
- Maintain the performance level and upkeep virtual, physical infrastructure
- Working within the team to develop processes to enable Automation, Orchestration, and enhance existing services
- Knowledge of vulnerability management and critical remediation Change management, performing RCA and able to clearly articulate the actions/outcomes
KEY COMPETENCIES
To succeed in this role, you will have the following experience and competencies.
Desired Experience: Experience in Windows Server Administration / System Administration / Wintel Administration / Hyper V Administration / IT Technical Support role/ for international clients, preferably in MS IT provider / IT Companies/Experience in leading technical
Knowledge of as many more technologies like VMware, Windows Hypervisors, Azure Administrations, O365, Mimecast, SQL Administration, Windows Administration.
Must have secondary and tertiary technical skills.
Good to have experience in VM Deployment, VM Migration, managing host clusters
Extremely high-level attention to detail with methodical troubleshooting process
Independent time management skills
Good verbal and written communication skills
Good to have understanding of Storage technologies like HP, IBM, Dell, Cisco servers
Demonstrable Industry based technical aptitude (E.g., Microsoft, Citrix, HP, VMware, Hyperv, Nutanix, O365, Azure Administration)
Proactive vs Reactive approach
ITIL Service Management Foundation accreditation
Understand the performance management function to lead team with unbiased approach
Essential Skills (any/as many):
Windows Server including 2016/2019, DNS, DHCP, Group Policy
Active Directory 2012 and above
VMware / Virtualization (Hyper V, VMware)
O365, Azure Administration
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: IT & Information SecurityRole Category: IT Infrastructure ServicesRole: IT Operations ManagementEmployement Type: Full timeContact Details:
Company: Brennan ItLocation(s): Mumbai
Keyskills: Team Handling Hyper-V VMware Windows Server DNS Group Policy Active Directory DHCP
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Brennan It
Founded in 1997 by Dave Stevens, Brennan IT has established itself as a leading provider of managed IT services and technology solutions in Australia. Headquartered in Australia, the company has expanded its footprint with offices strategically located in Sydney, Melbourne, Brisbane, and Newcastle, ...
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