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Technical Lead - ITSM @ Hitachi Vantara

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 Technical Lead - ITSM

Job Description

Location: New Delhi Function: HD IT
Requisition ID: 1033193 Our CompanyWere Hitachi Digital, a company at the forefront of digital transformation and the fastest growing division of Hitachi Group. Were crucial to the companys strategy and ambition to become a premier global player in the massive and fast-moving digital transformation market.Our group companies, including GlobalLogic, Hitachi Digital Services, Hitachi Vantara and more, offer comprehensive services that span the entire digital lifecycle, from initial idea to full-scale operation and the infrastructure to run it on. Hitachi Digital represents One Hitachi, integrating domain knowledge and digital capabilities, and harnessing the power of the entire portfolio of services, technologies, and partnerships, to accelerate synergy creation and make real-world impact for our customers and society as a whole.Imagine the sheer breadth of talent it takes to unleash a digital future. We dont expect you to fit every requirement your life experience, character, perspective, and passion for achieving great things in the world are equally as important to us.The role:
  • Configure and maintain Atlassian tools such as Jira, Confluence, and Bitbucket.
  • Optimize tool usage to improve project management and collaboration.
  • Provide training and support to users.
  • Troubleshoot and resolve issues related to Atlassian tools.
  • Implement best practices for tool usage.
  • Work closely with project managers, developers, and other stakeholders.
  • Develop and maintain documentation for tool configurations and processes.
  • Monitor tool performance and make necessary adjustments.
  • Manage user permissions and access controls.
  • Integrate Atlassian tools with other software and systems.
  • Stay up-to-date with the latest features and updates for Atlassian products.
  • Conduct regular audits to ensure compliance with company policies.
  • Assist in the planning and execution of tool upgrades and migrations.
  • Collaborate with IT and other departments to ensure seamless tool usage.
  • Provide recommendations for tool improvements and enhancements.
  • Gather requirements for business processes, and determine ways to optimize/improve JIRA/Confluence/BitBucket build and configure
  • Provide application support for JIRA and Confluence to IT the rest of the business
  • Understanding of JIRA APIs and webhooks. Support JIRA and Confluence users
  • Work with business users to evaluate JIRA and Confluence plug-ins, determine licensing needs, and perform testing, installation and configuration of the plug-ins
  • Utilizes design skills to define JIRA workflows and the related screen schemes for complex and high impact projects
  • Support and configure JIRA plugins as required
  • Generate documentation on workflows and processes implemented in JIRA to support runbooks
  • Create JIRA projects, queries and reports as required
  • Coordinate with primary JIRA Administrator to plan, schedule, implement, and communicate JIRA & plug-in upgrades in accordance with established policies and procedures
  • Work independently with stakeholders and clients to design and deliver JIRA workflows to meet the stated and unstated business requirements
  • Analyse current JIRA configurations and migrate to new instances
    • What youll bring:
  • 15+ years of experience in ITSM tool management
  • 10+ years of experience with Atlassian tools such as Jira, Confluence, and Bitbucket.
  • Strong understanding of project management and software development processes.
  • Excellent problem-solving and troubleshooting skills.
  • Experience with integrating Atlassian tools with other software and systems.
  • Strong communication and interpersonal skills. Ability to work independently and as part of a team.
  • Familiarity with cloud-based Atlassian products is a plus.
  • Ability to manage multiple tasks and priorities in a fast-paced environment.
  • Certifications in Atlassian tools are a plus. Experience with database management and SQL is a plus.
  • Ability to create complex JIRA workflows, screen schemes, permission schemes, notification schemes.
  • Work with stakeholders on customizing JIRA workflow.
  • Plan, evaluate, deploy, operate and maintain tools to suit the expanding user-base.
    • About us#LI-RR1Championing diversity, equity, and inclusion

    Job Classification

    Industry: Software Product
    Functional Area / Department: Engineering - Software & QA
    Role Category: Software Development
    Role: Technical Lead
    Employement Type: Full time

    Contact Details:

    Company: Hitachi Vantara
    Location(s): Delhi, NCR

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    Keyskills:   project management atlassian itsm troubleshooting software development cycle rest confluence technical leadership oracle business analysis bitbucket hibernate sql spring database management java j2ee scrum agile sdlc jira agile methodology

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    Hitachi Vantara

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