TAC Network Associate @ Terralogic Software

A Technical Assistance Center (TAC) Network Engineer is typically responsible for providing technical support, troubleshooting, and resolving network-related issues for customers. The required skill set for a TAC Network Engineer typically includes:

Networking Fundamentals: Strong understanding of networking concepts, protocols (TCP/IP, DNS, DHCP, SNMP, etc.), OSI model, and network architectures.

Routing and Switching: Proficiency in configuring, managing, and troubleshooting routers and switches, including dynamic routing protocols (OSPF, BGP, ISIS), VLANs, STP, and routing policies.

Network Security: Knowledge of network security principles, firewalls, VPNs, IPS/IDS systems, access control lists (ACLs), and security best practices.

Network Monitoring and Management: Experience with network monitoring tools (such as SNMP-based systems), network management protocols (SNMP, NetFlow), and performance optimization techniques. VRF, Routing instances, BFD, VXLAN, Data Center Fabric- Leaf and spine concepts

Troubleshooting Skills: Strong problem-solving skills to identify, diagnose, and resolve network issues efficiently and effectively.

Hardware Knowledge: Familiarity with networking hardware from various vendors (Cisco, Juniper, Airsta, etc.), including routers, switches, firewalls, and load balancers.

Communication Skills: Excellent verbal and written communication skills to interact with customers, understand their requirements, and provide clear explanations and instructions.

Documentation: Proficiency in documenting network configurations, troubleshooting steps, and solutions for future reference and knowledge sharing.

Continuous Learning: Willingness to stay updated with the latest networking technologies, trends, and industry developments through self-study, training, and certifications.

User-level knowledge: Jira ticketing, Slack usage and Splunk.

Overall, a TAC Network Engineer should possess a combination of technical expertise, problem-solving abilities, communication skills, and a customer-centric approach to effectively support and maintain network infrastructure.