A Customer Service Representative (CSR) is the first point of contact for any customer who has a question or an issue with a product or service the company sells. They have many responsibilities like answering inbound phone calls, addressing customers questions about products and services, and processing payments or returns.
Keyskills: customer service operations customer service training call quality
This involves various tasks such as checking baggage, providing information, assisting with boarding procedures, and ensuring safety protocols are followed. Ground staff also coordinate with other airport departments, including security and maintenance, to ensure timely and efficient operations...