Senior Application Support Engineer
- Cubic Transportation
- 5 - 8 years
- Hyderabad
- 2 months ago
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Job Description
Essential Job Duties and Responsibilities:
Performs day-to-day application administration
Monitors and manages application and infrastructure healts
Resolves incidents and takes ownership of incidents and see them to full resolution, escalating as necessary
Responds to end-user trouble requests through enterprise ticketing system
Assists colleagues as needed with LAN, WAN, and Internet, particularly in relation to applications
Manages and controls application software licenses
Installs and upgrades applications on all platforms
Maintains secure applications
Assists by interfacing with other teams on all software releases. Provides sign off on various release gateways
Troubleshoots server and workstation hardware across several manufacturers and platforms (including, but not limited to Cisco, Dell, HP, NetApp)
Provides assistance with Windows, UNIX, LINUX, AIX and HP-UX based platforms in relation to application function and performance
Monitors system backup/restore/failover software and hardware
Conducts performance tuning; optimization of resource configuration on all platforms and LAN
Assists in installation and configuration of databases
Assists in installing, configuring and operating monitoring software such as SolarWinds
Develops knowledge base articles describing installation specific configurations and processes
Ensures consistency and professionalism of all incident notes and resolution information
Monitors and manages application and infrastructure healts
Resolves incidents and takes ownership of incidents and see them to full resolution, escalating as necessary
Responds to end-user trouble requests through enterprise ticketing system
Assists colleagues as needed with LAN, WAN, and Internet, particularly in relation to applications
Manages and controls application software licenses
Installs and upgrades applications on all platforms
Maintains secure applications
Assists by interfacing with other teams on all software releases. Provides sign off on various release gateways
Troubleshoots server and workstation hardware across several manufacturers and platforms (including, but not limited to Cisco, Dell, HP, NetApp)
Provides assistance with Windows, UNIX, LINUX, AIX and HP-UX based platforms in relation to application function and performance
Monitors system backup/restore/failover software and hardware
Conducts performance tuning; optimization of resource configuration on all platforms and LAN
Assists in installation and configuration of databases
Assists in installing, configuring and operating monitoring software such as SolarWinds
Develops knowledge base articles describing installation specific configurations and processes
Ensures consistency and professionalism of all incident notes and resolution information
General Duties and Responsibilities:
Comply with Cubic s Quality Management System
Comply with Cubic Occupational Health, Safety and Environment policies and procedures
Comply with security in accordance with established policies and procedures of the organizations
Comply with Cubic Human Resources Procedures
Other duties as requested
Comply with Cubic Occupational Health, Safety and Environment policies and procedures
Comply with security in accordance with established policies and procedures of the organizations
Comply with Cubic Human Resources Procedures
Other duties as requested
Minimum Job Requirements:
- Four-year college degree, in computer science or related technical field, plus a minimum of 5+ years systems administration/analyst experience
- Knowledge and experience in supporting applications and Infrastructure
- Knowledge of networks, Windows and UNIX Operating Systems
- Exposure to Linux editors such as Vi, Nano, and Vim
- Experience with virtualization technologies, such as VMWare, Hyper-V, RDS
- Knowledge of databases, including SQL Server and Oracle
- Knowledge of SQL in general
- Board understanding of System Administration/Analyst methodology and principles
- Must have excellent communications skills, both verbal and written
- Proficient with all Microsoft Office applications
- Ability to handle multiple tasks simultaneously and under tight deadlines
- Able to understand and carry out instructions provided in various forms (written, oral, diagram)
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Hardware & NetworksRole Category: IT NetworkRole: System Administrator / EngineerEmployement Type: Full timeContact Details:
Company: Cubic TransportationLocation(s): Hyderabad+ View Contact
Keyskills: Unix Aix VMware Performance tuning Application support Linux LAN Windows Oracle SQL
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