Product Specialist (Java L3 Support) @ Informatica

Were looking for a diverse group of collaborators who believe data has the power to improve society. Adventurous minds who value solving some of the worlds most challenging problems. Here, employees are encouraged to push their boldest ideas forward, united by a passion to create a world where data improves the quality of life for people and businesses everywhere.

Were looking for an Product Specialist candidate with experience in Java / C++, Troubleshooting, Debugging, and to join our team in Bangalore.

You will report to the Senior Manager, Product Specialist.

Troubleshooting skills for issues like, unexpected termination/memory leak/performance issue. Proficiency in java and C++ source code and also exposure in analyzing Heap dump, Thread dump, Jstack,pstack,strace,GDB and proficiency in troubleshooting tools like tcpdump/wireshark/java runtime injection, DB performance tunings, memory profilers/analyzers.

• You will also work with internal development staff to solve technical product problems and provide third-line support.


• Primary responsibilities involve troubleshooting complex technical problems, proposing probable fixes, and working with the customer and Informatica development to resolve technical roadblocks.


• Will also support the customers implementation process, working with our customers implementation teams and Informatica technical support.


• Knowledge of CFCN, serverless paradigm with the ability to understand issues in cloud native applications is has must have skill.


• Troubleshoot issues not only in product but also on generic stacks like system/network/echo systems (Azure/GCP/AWS) is an additional expectation from the role.


• The ability to develop tools for multiple endpoints ( odbc/message queue/rest/ echo systems end points) would be an added advantage.Manage customer support technical issues daily, including verifying issues, isolating and diagnosing the problem, and resolving the issue.

• You are knowledgeable in cloud architecture-based applications with an understanding of how these applications are designed/developed for scale and performance.


• You are comfortable programming in JAVA, and C++ and have in-depth knowledge of systems (OS) programming

• 3+ years of industry experience in Java/C/C++ environment or enterprise software sustenance/support.


• Bachelors degree in computer engineering/Technology

Perks Benefits

• Comprehensive health, vision, and wellness benefits (Paid parental leave, adoption benefits, life insurance, disability insurance, and 401k plan or international pension/retirement plans


• Flexible time-off policy and hybrid working practices


• Tuition reimbursement program to support your personal growth


• Equity opportunities and an employee stock purchase program (ESPP)


• Comprehensive Mental Health and Employee Assistance Program (EAP) benefit

Were guided by our DATA values and passionate about building and delivering solutions that accelerate data innovations. We do that by creating an inclusive culture that celebrates and supports diversity. So, if your experience aligns but doesnt exactly match every qualification, apply anyway. You may be exactly who we need to fuel our future with innovative ideas and a thriving culture.

Informatica (NYSE: INFA), an Enterprise Cloud Data Management leader, brings data and AI to life by empowering businesses to realize the transformative power of their most critical assets. We pioneered the Informatica Intelligent Data Management Cloud that manages data across any multi-cloud, hybrid system, democratizing data to advance business strategies. Customers in over 100 countries and 85 of the Fortune 100 rely on Informatica. www.informatica.com . Connect with LinkedIn , Twitter , and Facebook . Informatica. Where data and AI come to life.