CSM- US
- Signzy
- 3 - 5 years
- Mumbai
- 2 months ago
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Job Description
Role: Customer Success Manager :
Know Us Better
Signzy is a digital trust system. We provide identification, background checks, forgery detection
and contract management systems which enable contracting in a trustable, safe, legal, and
convenient manner. Our biometric user authentication system and blockchain-based digital trail
ensure non-repudiation. This increases compliance and enforceability in the court of law. We
consist of a tech-savvy team and are backed by investors who are enthusiastic about creating
solutions with technology.
Working at Signzy
At Signzy we breathe software and explore the latest technologies to create the most
amazing products. We comprise a tech-savvy team and are backed by investors who are
enthusiastic about creating solutions using technology.
Signzy is looking for a Customer Success Manager. If you think you have what it
takes to get the job done, this is an invitation to be a part of the future!
What you ll do:
Map your Accounts, identify, develop and build relationships with key stakeholders
Generate new leads and manage existing business from your named Accounts
Responsible for Renewal, Retention & checking client usage of Signzy Product
Drive marketing communications to educate clients about the new products, initiatives
via marketing campaigns.
Define Account retention strategy and drive a QoQ growth plan.
Serve as a point of contact for the customer and all internal teams
Ensure the timely and successful delivery of our solutions according to Client needs and
objectives
Communicate clearly the progress of monthly/quarterly initiatives to internal and external
stakeholders
Measure, track and analyze key account metrics
Assist with high severity requests or issue escalations as needed
Working with cross functional teams to manage certain requirements like invoicing.
What you ll bring:
3-5 years previous work experience as Customer Success Manager or similar role in a
SaaS / PaaS organization, preferably in US market
Good working knowledge of the BFSI industry
Outstanding communication and interpersonal skills
Good problem-solving and negotiation skills
A customer-oriented attitude that drives results
Aptitude in networking, building & maintaining long term strategic relationships
Entrepreneurial mindset, tremendous drive ownership, motivated and result-oriented
Should be able to work in a fast-paced, high pressure startup environment
Bachelors / Masters degree from a reputed institute
Why join us:
We are inviting you to be a part of a well funded growing startup that is on a mission to create a
global digital trust system with the help of technology and AI. Our mission is built alongside the
pillars of respect, empathy and appreciation for our Signzy team. We are firm believers in team
effort and collaboration. At Signzy, our leaders and managers provide ample room for growth by
giving equal opportunity to everyone.
For more information, please visit our website: www.signzy.com/ or
LinkedIn www.linkedin.com / company / teamsignzy /
Job Classification
Industry: Software ProductFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer SuccessRole: Customer Success ManagerEmployement Type: Full timeContact Details:
Company: SignzyLocation(s): Mumbai+ View Contact
Keyskills: Interpersonal skills Networking Contract management Bfsi PAAS Marketing campaigns Manager Technology Management Marketing communication
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