Delivery Lead ( VP, AD, D)
- Signzy
- 10 - 15 years
- Bengaluru
- 3 months ago
- Email to a friend
- Report this job
Job Description
Job Title: Delivery Lead / POD Lead
Location: Bangalore
Reports To: Head of Delivery / Director of Delivery
Department: Delivery / Customer Support
Employment Type: Full-time
Role Overview
We are seeking a highly motivated and experienced Delivery Lead to join our team at
Signzy Technologies Private Limited, a leading B2B SaaS tech product organization. As
the Delivery Lead, you will be responsible for ensuring the successful delivery of our
products and services to clients, overseeing the end-to-end project lifecycle from
initiation through to completion. You will work closely with cross-functional teams
including Product, Engineering and Sales to ensure client expectations are met and the
delivery process runs smoothly and efficiently.
Key Responsibilities
- Project Management: Oversee multiple client-facing projects simultaneously, ensuring they are delivered on time, within scope, and within budget.
- Client Relationship Management: Serve as the main point of contact for clients,managing client expectations, proactively addressing concerns, and ensuring customer satisfaction.
- Cross-Functional Team Collaboration: Coordinate with Product, Engineering,Sales, and Customer Success teams to ensure alignment on deliverables,timelines, and milestones.
- Resource Management: Lead the allocation of resources to ensure project success and avoid bottlenecks.
- Risk and Issue Management: Identify project risks and issues, working with relevant teams to mitigate or resolve them.
- Continuous Improvement: Lead and implement best practices for project delivery, driving operational efficiencies and quality improvements.
- Stakeholder Communication: Regularly communicate project progress, risks, and successes to stakeholders, ensuring transparency throughout the delivery lifecycle.
- Delivery Process Ownership: Own the end-to-end project delivery process,continuously assessing and improving project workflows, delivery standards, and client outcomes.
- Reporting & Documentation: Provide regular project status updates and ensure all documentation is accurate and up to date.
Job Requirements
Experience:
- 10+ years of experience in a Delivery or Project Management role in aB2B SaaS or technology-driven environment.
- Proven experience managing large-scale, complex client projects with cross-functional teams.
- Strong background in Agile methodologies (Scrum, Kanban) and familiarity with project management tools (Jira, Asana, Monday.com, etc.).
- Experience with SaaS product delivery, including onboarding, integrations, and customer enablement.
Education:
- Bachelor s degree in Business, Engineering, Computer Science, or related field (or equivalent work experience).
- PMP, PRINCE2, or Agile certifications are a plus.
- Proficiency in project management tools (Jira, Trello, Asana, or similar).
- Familiarity with SaaS architectures and technology stacks, particularly related to cloud-based applications.
- Ability to understand technical requirements and communicate effectively with both technical and non-technical stakeholders.
Key Skills
Leadership &Communication:
- Strong leadership and people management skills, with the ability to motivate and guide cross-functional teams.
- Excellent verbal and written communication skills to effectively engage with internal teams and external clients.
Problem Solving &Decision Making:
- Ability to analyze complex issues and develop practical solutions.
- Strong decision-making capabilities under pressure,Client-Focused
- Excellent client-facing skills, with a focus on building long-term relationships and ensuring high levels of customer satisfaction.
Project Management:
- Expertise in managing timelines, budgets, and resources for complex projects.
- Ability to manage competing priorities and adapt to changes quickly.
Attention to Detail & Quality:
Strong attention to detail, ensuring high standards of quality in both deliverables and client interactions.
Time Management:
Strong organizational and time management skills, with the ability to manage multiple projects and deadlines simultaneously.
Desirable Qualities
- Agile Champion: Passionate about Agile methodologies and promoting Agile principles within teams.
- Proactive and Solution-Oriented: Ability to anticipate potential challenges and proactively address them before they affect project timelines or client relationships.
- Client Empathy: Understanding of client pain points and a commitment to delivering solutions that meet their business needs.
Job Classification
Industry: Software ProductFunctional Area / Department: Project & Program ManagementRole Category: Technology / ITRole: Director - Program ManagementEmployement Type: Full timeContact Details:
Company: SignzyLocation(s): Bengaluru
Keyskills: PMP Project management Agile Customer support Scrum Resource management Continuous improvement Project delivery Operations
Similar positions
Signzy
Signzy is a market-leading platform that is redefining the speed, accuracy, and experience of how financial institutions are onboarding customers and businesses - using the digital medium. The companys award-winning no-code GO platform delivers seamless, end-to-end, and multi-channel onboarding jour...
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in