L2 Support lead
- Aara Tech
- 5 - 10 years
- 15 days ago
- Email to a friend
- Report this job
Job Description
Requirement 1:
L2 Support lead Core & cards (AS400, Silverlake):
Exp: 5+ years, work location: Kuala Lumpur, Malysia
Domain: Banking
Note: Silverlake exp is an added advantage but not mandatory
Job Responsibilities:
- Provide application support to various business users.
- Attend to business queries and business requests promptly.
- Follow through the business requests to a proper closure
- Work on timely resolution for reported incidents so as to meet service level targets. Incidents include failures & queries reported by business users and technical staff; event alerts automatically detected and reported by event monitoring tool
- Perform root cause analysis to identify permanent solution so as to prevent recurring incidents and to minimize the impact of incidents that cannot be prevented
- Ensure all incidents and problems are proactively managed Prioritizing numerous issues of varying severity and escalate issues as appropriate to necessary teams and management
- Collaborate with the development team in identifying resolutions and transitioning of releases into production environment
- Adopt standard Incident and Problem Management workflow and processes, i.e timely ticket, defect and incidents loggings including proper change management processes and quality issue/impacts emails
- Participate in DR/BCM activities or infrastructure related upgrade
- Responsible of capacity management. To monitor & analyse current performance and capacity data and forecast the capacity required by the applications ahead
- Aside from day-to-day support duties, there will be requirements to undertake other responsibilities such as management reporting & other centrally driven project initiatives as needed
Job Requirements:
- Bachelors degree of Computer Science or Engineering
- Minimum 5 years of experience working in IT industry with relevant experience in technology solution or support service delivery in the banking/financial industry
- Sound Understanding of ITIL, SDLC
- Good and assertive communicator in speaking & writing
- Good analytic and problem-solving skills
- Able to work in a fast-paced, team-oriented environment and weekends or off business hours
- Experience in L2 or L3 production support
- Business knowledge background of either Core Banking or Cards
- Technology knowledge background of either Open System or AS400
- Willing to work on Shifts
Good to Have:
- Knowledge on enterprise tools, i.e. MQ, Connect Direct, Control M etc
- Knowledge on monitoring, log analytics, automation tools, i.e. Geneos, Splunk, Ansible, Grafana, Elastic Search etc
Requirement 2:
L2 Core & Cards Support Engineer (AS400, Silverlake):
Exp: 5+ years, work location: Kuala Lumpur, Malysia
Domain: Banking
Note: Silverlake exp is an added advantage but not mandatory
Job Responsibilities
- Provide application support to various business users.
- Attend to business queries and business requests promptly.
- Follow through the business requests to a proper closure
- Work on timely resolution for reported incidents so as to meet service level targets. Incidents include failures & queries reported by business users and technical staff; event alerts automatically detected and reported by event monitoring tool
- Perform root cause analysis to identify permanent solution so as to prevent recurring incidents and to minimize the impact of incidents that cannot be prevented
- Ensure all incidents and problems are proactively managed Prioritizing numerous issues of varying severity and escalate issues as appropriate to necessary teams and management
- Collaborate with the development team in identifying resolutions and transitioning of releases into production environment
- Adopt standard Incident and Problem Management workflow and processes, i.e timely ticket, defect and incidents loggings including proper change management processes and quality issue/impacts emails
- Participate in DR/BCM activities or infrastructure related upgrade
- Responsible of capacity management. To monitor & analyse current performance and capacity data and forecast the capacity required by the applications ahead
- Aside from day-to-day support duties, there will be requirements to undertake other responsibilities such as management reporting & other centrally driven project initiatives as needed
Job Requirements
- Familiar with OS/400 system
- Familiar with RPG and COBOL language
- Have experience with the Silverlake banking system is plus point
- Strong communications skills
- Excellent spoken and written English communication skills
- Willing to work on Shifts
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Software & QARole Category: Software DevelopmentRole: Software Development - OtherEmployement Type: Full timeContact Details:
Company: Aara TechLocation(s): Malysia
Keyskills: L2 Production Support Core Banking Cards Domain Cobol AS400 RPG ITIL Silverlake SDLC
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Aara Tech
Based in India, we are engaged in best-in-domain IT consulting, web designing, development & digital marketing solutions. In addition, we also provide cloud solutions and hosting services to our global clients. We help enterprises, agencies, SMEs and startups to design, develop and evolve...
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