Counselors and Telecallers
- NareshIT
- 0 - 2 years
- Hyderabad
- 2 years ago
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Job Description
- We are looking for passionate and dedicated Counselors and Telecallers to join our team and play a pivotal role in providing guidance, support, and assistance to prospective clients or students
- As a part of our dynamic team, you will engage with individuals through calls and interactions, answer their queries, and guide them through our programs or services
Counselor Responsibilities:
- Engage with prospective clients or students through in-person meetings, phone calls, emails, and other communication channels
- Provide comprehensive information about our programs, services, admission requirements, and benefits
- Understand the aspirations and needs of each individual and recommend suitable programs or services accordingly
- Conduct one-on-one counseling sessions to help clients make informed decisions aligned with their goals
- Build strong relationships and rapport with clients to foster a supportive and empathetic counseling environment
- Maintain detailed records of counseling interactions, progress, and follow-up actions
- Collaborate with the admissions team to streamline application and enrollment processes
- Stay updated on industry trends, program changes, and counseling techniques through continuous learning
Telecaller Responsibilities:
- Engage with prospective clients or students through phone calls, emails, and other communication channels
- Provide accurate and detailed information about our programs, services, and benefits
- Address inquiries, concerns, and questions in a professional and friendly manner
- Maintain a positive and approachable demeanor to create a favorable impression
- Keep records of interactions, inquiries, and follow-up actions using CRM software
- Collaborate with the counseling and admissions teams to ensure a seamless transition for interested individuals
- Achieve and exceed individual targets for inquiries, conversions, and customer satisfaction
- Provide feedback and insights to enhance the telecalling process and materials
Qualifications:
- Bachelor's degree in a relevant field (eg, Education, Counseling, Communications)
- Proven experience as a Counselor, Telecaller, or customer service representative is a plus
- Excellent communication skills, both verbal and written
- Empathetic and patient attitude to understand and address the needs of clients or students
- Strong interpersonal skills to build rapport and trust over the phone and in-person
- Familiarity with counseling techniques, educational programs, and admissions processes
- Proficiency in using CRM software, communication tools, and Microsoft Office
- Time management skills to effectively manage counseling sessions or telecalling interactions
- Positive attitude, enthusiasm, and commitment to delivering outstanding customer service
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Teaching & TrainingRole Category: Administration & StaffRole: CounselorEmployement Type: Full timeContact Details:
Company: NareshITLocation(s): Hyderabad+ View Contact
Keyskills: Customer Service Representative Counsellor Interpersonal skills Time management Customer satisfaction Telecalling Customer service MS Office Counselling CRM
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NareshIT
Naresh i Technologies (Pronounced: NareshIT) is a leading software training institute providing Software Training, Project Guidance, IT Consulting and Technology Workshops.
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