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Senior Associate Cash Apps @ Sutherland

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 Senior Associate Cash Apps

Job Description


Hi Connections,


Hiring Senior Associate - Cash Application

Exp: 2-6 Yrs


Worf From Home

Mandatory :


  • Graduated
  • Experienced in Cash Application
  • Good Communication
  • Immediate Joiners

Cash Application


1. Download bank statements and perform daily work allocation to the team

2. Review and apply the cash/credit flow into the system against invoice/debits which is not been automatically applied by the system itself

3.Research and resolve unidentified & unapplied payments

4. Research and respond to generic mailbox queries

5.Prepare weekly/daily Tracking report for the unapplied credits on the customer account

6.Participate in weekly calls with clients to resolve process issues

7. Update Cross entity payment trackers

8.For language dependent cases update Trackers and work with language enabled delivery centers for closure

9. Handle Bad debt recoveries


Overall


1. Contribute to Service Level Agreement by achieving stated productivity and accuracy goals on a daily basis

2. Track and report Service Level Agreement (SLA)

3. Acting as a backup to the Team lead as and when required

4. Perform Quality checks as per the agreed criteria

5. Participate in Quality and Continuous improvement initiatives

6.Create and publish Management Reports

7.Active participation in Learning & Developments

8.Ensure that Standard Operating Procedure (SOP) Manuel is updated as in when there are process change 11. Month End Closer/Year End Closer activities to be performed based on the schedule

12. Work allocation to the team Coordinating with external clients and internal stakeholders via email to resolve the issues

13.Explore for continuous process improvements and share best practices across teams

Sutherland never requests payment or favors in exchange for job opportunities. Please report suspicious activity immediately to TA*******k@Su*************l.com


Kindly Send your Resume @ Ab**************n@Su*************l.com Ping or Whatsapp @ 9791385***

Job Classification

Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Voice / Blended
Role: Voice / Blended - Other
Employement Type: Full time

Contact Details:

Company: Sutherland
Location(s): Chennai

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Keyskills:   Cash Applications Ar Collection Order To Cash Collections Cash Apps OTC International Voice Process

 Fraud Alert to job seekers!

₹ 2.25-5.5 Lacs P.A

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Sutherland

Sutherland Established in 1986, Sutherland Global Services is a global provider of business process and technology management services. Sutherland offers an integrated portfolio of analytics-driven back-office and customer facing solutions that support the entire customer lifecycle. One of the l...