Technical Support Executive
- Cognite
- 1 - 3 years
- Mohali, Chandigarh
- 4 months ago
- Email to a friend
- Report this job
Job Description
Job Details
Job Details
Requirement of Technical Support Executive (Job Code: TSCHD) 1-3 Years Job Title: Technical Support Executive
Location: Chandigarh
Position Type: Full-Time
Location: Chandigarh
Position Type: Full-Time
We are seeking a proactive and skilled Technical Support Executive to join our team. In this role, you will be responsible for providing exceptional technical support to customers, diagnosing and resolving technical issues, and ensuring a seamless user experience. You will collaborate with internal teams to solve complex problems and deliver both remote and on-site support as needed.
- Customer Support : Provide timely, accurate technical assistance through phone, email, or chat, resolving customer inquiries effectively.
- Troubleshooting Diagnostics : Identify, diagnose, and resolve hardware and software issues, determining root causes and implementing practical solutions.
- Product Setup Configuration : Assist customers with setting up and configuring products, ensuring smooth onboarding and integration.
- CRM Management : Keep accurate records of customer interactions and technical issues within the CRM system, ensuring efficient tracking and resolution.
- Collaboration : Partner with internal technical teams to escalate and resolve complex issues, ensuring timely follow-up on open tickets.
- Customer Education : Educate customers on product features, troubleshooting methods, and best practices, empowering them to solve common issues independently.
- Solution Testing : Verify and test solutions to ensure complete resolution and customer satisfaction.
- Documentation : Contribute to creating FAQs, knowledge base articles, and training materials to provide self-service resources to customers.
- Continuous Learning : Stay updated with new product features, software updates, and technology advancements to better assist customers.
- Experience : Proven experience in technical support or customer-facing roles, ideally in the tech or IT sector.
- Technical Knowledge : Strong understanding of computer systems, software, hardware, and troubleshooting techniques.
- Problem-Solving : Excellent diagnostic and problem-solving abilities for resolving complex technical issues.
- Communication Skills : Clear communication skills with the ability to explain technical concepts to non-technical customers effectively.
- Customer Focus : Strong verbal and written communication skills, with an emphasis on customer satisfaction.
- Patience Professionalism : Ability to handle challenging or frustrated customers with patience and professionalism.
- Teamwork Independence : Able to work independently and collaborate effectively in a team environment.
- CRM Support Tools : Experience with customer support software and CRM tools.
- Certifications : Technical certifications (e.g., CompTIA A+, Microsoft Certified) are a plus.
- Industry Experience : Experience in specific industries such as IT services or telecommunications is an advantage.
News and information of our company, projects, partnerships, staff and community.
Feb
2025 Friday, February 7, 2025
Today, we at Cogniter proudly celebrate a remarkable milestone - 20 incredible years of dedication, leadership, and excellence by Col. R.S. Sandhu!
Oct
2024 Wednesday, October 30, 2024
The Cogniter family came together to celebrate Diwali, filling our office with festive joy, laughter, and vibrant energy. The entire workspace transformed into a colorful spectacle, radiating warmth and positivity as we embraced this festival.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer SuccessRole: Customer Success AssociateEmployement Type: Full timeContact Details:
Company: Cogniter TechnologiesLocation(s): Mohali, Chandigarh+ View Contact
Keyskills: IT services Customer satisfaction Technical Support Executive PHP Customer support Troubleshooting SEO microsoft Technical support CRM
Fraud Alert to job seekers!
₹ Not Disclosed
Similar positions
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in