RPA L1 Support
- Tangentia
- 1 - 3 years
- Panaji
- 2 months ago
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Job Description
Experience: 1-3 years (Freshers can also apply) Job Summary:
We are seeking a proactive and detail-oriented RPA L1 Support Engineer to monitor, troubleshoot, and resolve Level 1 issues related to our Robotic Process Automation (RPA) bots and workflows. This role involves providing first-line support, escalating issues as required, and ensuring timely resolutions to maintain smooth business operations. Key Responsibilities:
- Monitor RPA bots and processes to ensure seamless, uninterrupted operations.
- Perform initial analysis, diagnosis, and resolution of RPA-related incidents and alerts.
- Log incidents with complete details in the ticketing system.
- Escalate complex issues to L2/L3 support or development teams as per SOPs.
- Restart failed bots and validate logs to identify root causes.
- Maintain clear documentation for frequent issues and resolutions in the knowledge base.
- Generate and review performance and error reports for continuous improvement.
- Ensure all support activities comply with defined SLA timelines.
- Coordinate with business users and IT teams for issue resolution and smooth functioning.
- Basic understanding of RPA platforms such as UiPath , Automation Anywhere , etc.
- Familiarity with ticketing systems like ServiceNow , JIRA , or Freshdesk .
- Strong troubleshooting and analytical skills.
- Good verbal and written communication skills.
- Willingness to work in rotational shifts or on-call support, if required.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Software & QARole Category: Software DevelopmentRole: Automation DeveloperEmployement Type: FreshersContact Details:
Company: TangentiaLocation(s): Panaji+ View Contact
Keyskills: Process automation Analytical skills Ticketing Automation Issue resolution JIRA Continuous improvement Troubleshooting Monitoring Business operations
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Tangentia
Tangentiais a leader in Agile Digital Transformation around Intelligent Automation, B2B Connectivity, and Digital Innovation.
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