Customer Service - B2B | Naukri.com | Noida
- Info Edge
- 1 - 5 years
- Noida, Gurugram
- 15 hours ago
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Job Description
About Info Edge
InfoEdge's mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behaviour, and optimizes and improves our systems. Our various teams tirelessly work together to solve problems, innovate, and create something to empower our customers. At Info Edge, people are our core competitive advantage and we will continue doing all that is needed to attract and retain the best available talent.
About BU:
Naukri.com Naukri is Indias market leader in the recruitment business. It provides all the job seekers with advisory services and caters to their different needs and offer value-added features such as resume writing, highlighting and many more. With over 67 Million resumes searches daily, Naukri.com has 5 Million job listings, 59 Thousand+ unique clients and 4.9 Million recruiters connect with the job seekers via emails.
Job Objective: The objective of this role is to resolve customer queries related to the business portal, its features and services. The role will also be responsible for creating a high trust value proposition and influence the clients to leverage the product in the best possible manner.
Job Description:
Interacting with corporate customers on calls / emails (handling already acquired corporate customers with post sales hand-holding and deliverables)
Assisting recruiters and HR professionals in understanding the functionalities of Naukri portal and providing resolutions to their recruitment related queries
Creating a high trust value proposition and making clients understand various service offerings and the functionalities of naukri.com website
Solving queries related to optimum usage of opted services with quality inputs and providing resolution within the defined TAT
Coordinating with other departments on a daily basis and following up with them diligently
Working on different CRMs and reporting tools ensuring productivity and quality standards being met as expected
Required Skills:
Excellent verbal and written communication skills
Ability to work independently and under pressure
Comfortable with rotational shifts
Perks:
Day Shift
5 Days working
Job Classification
Industry: InternetFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer Success, Service & Operations - OtherRole: Customer ServiceEmployement Type: Full timeContact Details:
Company: Info EdgeLocation(s): Noida, Gurugram
Keyskills: Customer Service Escalation Management Solving Queries Inbound Calls Customer Satisfaction Voice Process Query Resolution Outbound Calling Customer Support Customer Care Customer Retention CSAT Customer Queries Customer Handling Client Handling
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