NOC Engineer
- Fint Solutions
- 6 - 10 years
- Chennai
- 12 months ago
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Job Description
- 6+ years of IT network operations experience.
- Must be able to adapt to change with new technology and procedures in a fast-paced environment.
- Able to work with minimal supervision and handle multiple concurrent tasks and projects.
- Project Management - Able to lead or assist with IT Projects.
- Documentation - Strong support documenting procedures and diagrams (using Visio) supporting Data Centers and NOC.
- Time Management - Ability to prioritize workload and manage outages
- Escalations - Analyze and troubleshoot alerts to quickly determine course of action
- Process Improvement - Always look for process improvement within NOC and for IT team.
- Strong communications - Strong written skills to send communication to all levels in the organization. Strong verbal skills adhering to company s customer centric values and professionalism. Able to moderate conference calls to address conflict with others constructively to resolve issues and outages.
- Strong team player - Be proactive to ensure procedures are adhered in the NOC and cross-train to enhance skill set with peers
- Worked with ITSM ticketing system using Cherwell.
- Ability to work well under pressured with other team members and independently
Technical skills and Troubleshooting
- Strong with diagnosing IT alerts, events or issues daily.
- Solid background working with systems, networking and hardware. e.g. Cisco routers, switches, UCS blades, Pure, Nimble and systems such as Windows, 2012, 2016 server and IOS.
- Proficient and familiar with Cloud platform and infrastructure. Azure and AWS preferred.
- Familiar with monitoring tools such as Logic Monitor, Splunk, VictorOps, Extrahop and any APM tools (e.g. App Dynamics, Dynatrace).
- Strong understanding in Splunk products such as logs/events, ITSI and OnCall/fka VictorOps. Able to apply common characteristics data structure based on user-defined field and translate into readable dashboard automation alerting and escalation.
- Familiar supporting Data Center facilities, power redundancy, racking & uncracking equipment up to 50 lbs and cabling (Fiber, Cat5, Twinax cables, etc.) Requires occasional travel.
- Understanding of CI/CD process and Devops.
- Familiar with enterprise backup systems (eVault, Cohesity, Veeam, or Rubrik)
- Experience with Virtual Servers such as VMWare and vMotion process
Daily Operations
- Monitor and respond to alerts and current issues concerning IT operations and services.
- Respond, track and resolve issues with ticketing system and follow problem management guidelines.
- Work with vendors for maintenance, testing and repair IT systems and circuit issues.
- Direct and provide functional direction to Information Technology staff (Support Technicians and Senior Systems Technicians).
- Recommends, authors, publishes, and maintains Data Center & Network Operation
- Policy, Procedures, Standards and Guidelines.
- Ability to provide guidance instructing vendors to assist in remote tasks at data centers.
- Familiar with IT Change Management and Problem Management process.
- Support Asia IT Infrastructure
Preferred Qualifications
- CCNA certification
- MCSE
- Bachelor s degree or above
- AWS and Azure Infrastructure
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Hardware & NetworksRole Category: IT NetworkRole: System Administrator / EngineerEmployement Type: Full timeContact Details:
Company: Fint SolutionsLocation(s): Chennai+ View Contact
Keyskills: Ticketing Change management Automation Networking Project management Process improvement Windows Troubleshooting MCSE IT operations
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Fint Solutions
Fint is a 25-year-old full-service software company (Formerly Ardent Technologies India Private Limited)** engaged in providing technology consulting, software outsourcing services, and enterprise solutions to customers globally. Powered with multi-faceted, proficient, and tech-savvy staff, we pro...
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