Customer Care Manager
- Rhea Healthcare
- 1 - 3 years
- Mumbai
- 2 months ago
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Job Description
Job Description- Customer Care Manager
Operational Objectives
1. To be comprehensively aware of all the procedures & prices relating to IVF treatment
2. To effectively communicate and convey to the patients about Nova USPs
3. To convince the patients on the ability of Nova's science, transparency and ethics
4. To follow up with IVF advised patients to ensure that they take up procedures with Nova
5. To be a part and analyze & present the data on Happiness Index and the related work to the CM in the
Centre Meetings
6. To ensure that the patient gets the right information, support and advice on the procedure to be taken
7. To measure and achieve the effectiveness of goals set from time to time by the Management
8. To maintain patient focus and answering to their enquiries by using the SOPs.
9. To provide capacity building, handholding and mentoring support to other Relationship Managers as and
when required
10. To ensure availability of potential IVF Patients during the Circle of Hope program in coordination with the
psychological counsellors.
11. To make sure that the SIVIS is been used on real time basis at the centers and input all the required data
12. To contribute towards knowledge sharing and cross learning which will help in increasing the domain
knowledge as well as contribute towards performance
Key Result Areas
Target V. Achieved - Happiness Index for the quarter and year.
Increasing Patient satisfaction index
Reduce number incidents of deviation from policy guidelines
% adherence to systems and processes in place for all the functions under purview
Qualification Graduate in any discipline (health background preferred)
Job Classification
Industry: Medical Services / HospitalFunctional Area / Department: Food, Beverage & HospitalityRole Category: Front Office & Guest ServicesRole: Guest Service AssociateEmployement Type: Full timeContact Details:
Company: Rhea HealthcareLocation(s): Mumbai
Keyskills: financial counselling Customer Care
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