Service Delivery Ops Associate Manager
- Accenture
- 10 - 14 years
- Mumbai
- 19 hours ago
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Job Description
Skill required: Sourcing - Sourcing
Years of Experience:10 to 14 years
What would you do
In our team you will learn:How to provide solutions to across a variety of industries, whilst referencing past deliveries of end-to-end Source to Pay programsHow to drive Procurement organizations through sustainable changes To transform leading organizations and communities around the world Key Responsibilities would include:
Identify cost/productivity improvement opportunities in spending across a wide array of leading companies and industriesLead and execute strategic sourcing projects, including all key steps such as strategy development, supplier negotiation, award recommendations, business case presentations and supplier contract execution, leveraging and Agile approach to drive efficiency in executionProvide industry and supplier research, market intelligence and financial analyses to client.
Support development of market insights from cross-client sourcing activity and collaborate with Industrial Equipment Practice advisors to develop content that enables knowledge sharing across the organization.Pursue and develop senior level stakeholder relationships at priority accounts, support account stakeholder relationship plansSupport development of subcategory market insights materials or benchmarks
Design and develop relevant RFP documents for projects or make recommendations for incumbent negotiationsExecute Category Strategy development for specified clients to identify project opportunities that achieve client goals and mature their procurement functionMentor sourcing team on industry best practices with a special emphasis on collaboration, customer focus, delivery excellence, continuous improvement, commercial structure assessment, negotiation strategies and contracting Draft and negotiate contracts based on client templates, in a timely manner with appropriate legal support to ensure compliance with client standards.Experience with drafting agreements and specific experience within the industry highly desirable.
What are we looking for
We are looking for experience in the following skills:Strong critical thinker, self-starter who can take initiative with high-level direction and deliver client work with minimal supervisionCandidate should have a detailed knowledge of appropriate commercial models and approaches/techniques necessary to achieve best in class deals within within the Facilities Services (i.e. banking, retail, industrial, healthcare, etc.)Proven analytical skills in terms of numeric (e.g. spreadsheets) and text based (e.g. reading terms and conditions) analysis, converting information into tangible recommendations to clients Experience of working with clients and stakeholders in international environment.Bachelors degree or equivalent work experience
Minimum of 10+ years of relevant experience in consulting, sourcing/procurement/supply chain management functionMinimum of 6+ years of experience in managing global Customers, and suppliers (NA, EMEA, Australia)
Minimum of 6+ years of strategic sourcing, category management, and/or professional industry experience related to at the following sub-category areasoCleaning ServicesoDesign & Workplace ServicesoFit-out & RefurbishmentoFood ServicesoFurnitureoGrounds Maintenance (Landscaping, Snow removal)oIntegrated Facilities ManagementoOffice ServicesoSecurity Services (Manned and Systems)oWaste & Environmental (Hazardous, Non-hazardous, pest control)Bonus Points:Able to lead strategic sourcing efforts for industrial equipment categories.Communicates effectively with customers and suppliers, both verbally and in writing.Works well in a matrix structure with internal and client stakeholders.Manages multiple priorities independently.Operates efficiently in a shared services environment.Understands commercial value drivers and industry best practices.Strong in analysis, time management, and problem-solving.Interested in building solution-based selling skills.Capable of driving transformational change.Experienced in managing multi-phase projects.Adapts quickly to different corporate cultures and structures.Flexible with working hours to support global teams. Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures The person requires understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor or team leads Generally interacts with peers and/or management levels at a client and/or within Accenture The person should require minimal guidance when determining methods and procedures on new assignments Decisions often impact the team in which they reside and occasionally impact other teams Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shiftsQualificationAny Graduation
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Service DeliveryRole: Service Delivery ManagerEmployement Type: Full timeContact Details:
Company: AccentureLocation(s): Mumbai
Keyskills: Service Delivery strategic sourcing supplier contract execution procurement supply chain management category management
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