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Service Delivery Ops Associate Manager @ Accenture

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Accenture  Service Delivery Ops Associate Manager

Job Description


Skill required: Sourcing - Sourcing
Designation: Service Delivery Ops Associate Manager
Qualifications:Any Graduation
Years of Experience:10 to 14 years
What would you do
Your role includes some or all the following key responsibilities. You should review these in conjunction with career-level guidelines to clearly understand your role s expectations.
  • Triage ManagementBe the first point of contact for external and internal stakeholders for incoming procurement volumeCollect details relevant to the requested procurement project to assess against guidelines or policiesDetermine criticality and risk to business, prioritize, and route inbound procurement requests to appropriate teams/project managersAssess capacity/bandwidth of resources/deployed teams to provide transparent do-ability to stakeholders and effectively assign incoming projectsAnalyze project requests (as received in the inflow) for correct categorization, type, procurement vertical, region, etc.Determine project complexity through the judgement of the project from minimal details provided by the stakeholderAct as a defense for the project manager/ ground teams to push back on un-realistic project requests Manage pipeline of projects to ensure no stockpile of volume with teams/project managersTimely assess and update (as desired) the management protocol that structures the incoming workflow by priority so that the most critical work is attended to firstIdentify and eliminate some of the time-consuming steps seen in best practices or processesDefine triage rules (to appropriately route procurement requests automatically) and manage modificationsOwn and manage the project inflow system/application for updates, modificationsInteract with key customer and internal stakeholders and work closely with them to identify areas of improvementOffer creative solutions to support the overall sourcing program and achieve the desired resultsTo ensure timely project deliverables with the defined quality standards and service levelsWill be responsible for designing daily, weekly, and monthly reports associated with the triage processResponsible for monitoring & presenting the deliverables to Client/Internal global team membersWhat are we looking for ComplexityHandles complex problems within area of responsibility.Analyzes various factors to create effective solutions.Aligns work with strategic direction from senior leadership.Engages with senior management on sensitive or strategic issues.AuthorityHas some independence in decision-making.Chooses methods and approaches for new tasks with limited guidance.ImpactDecisions directly affect daily operations in the area of responsibility.Carries moderate risk if decisions are incorrect.ScopeLeads small to mid-sized teams or project efforts.Responsible for deliverables within Accenture or at client sites.
  • Procurement Specific Skill Should have experience in the source-to-contract process with the foundational knowledge of:Various sourcing project types (RFI, RFP, RFQ, Auction, Spot Buy, Incumbent Negotiation, Renewals, Term-Extensions, etc.), Procurement categories (directs, indirect, and sub-categories), Contract types (MSA, SOW, SSA, Standalone Agreement, Short-Form Agreement, Purchase Order, etc.), Global and regional regulations RequiredGraduation or post-graduation, CPSM / CPM (desired)6+ years of Sourcing and contracting experience, preferably spread across categories and regions Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures The person requires understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor or team leads Generally interacts with peers and/or management levels at a client and/or within Accenture The person should require minimal guidance when determining methods and procedures on new assignments Decisions often impact the team in which they reside and occasionally impact other teams Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shiftsQualificationAny Graduation

    • Job Classification

    Industry: IT Services & Consulting
    Functional Area / Department: Customer Success, Service & Operations
    Role Category: Customer Success, Service & Operations - Other
    Role: Customer Success, Service & Operations - Other
    Employement Type: Full time

    Contact Details:

    Company: Accenture
    Location(s): Mumbai

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    Keyskills:   Sourcing risk management RFI Service Delivery Service Delivery operations moderate risk RFQ RFP

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