Answer incoming calls and respond to customers emails/ chats Management and resolve customer complaints Identify and escalate issues to supervisors Provide product and service information to customers Research required information using available resources Research, identify, and resolve customer complaints Route calls to appropriate resources Document all call information according to standard operating procedures
Employement Category:
Employement Type: Full timeIndustry: ITES/BPOFunctional Area: Customer Service/Call Centre/BPORole Category: Technical Support Executive ( voice)Role/Responsibilies: Job opening for work from home