ServiceNow ITOM Developer with 6-8 yrs @ Artec Solutions

Job Description

Job Title: Senior ServiceNow ITOM Developer Center of Excellence

Experience: 6 to 8 years

Location: Bangalore / Pune

Department: Cognizant Digital Systems & Technology ServiceNow CoE

Employment Type: Full-time

Role Overview:

Join Cognizants elite ServiceNow Center of Excellence, where innovation meets scale. As a Senior ITOM Developer, youll be instrumental in designing and implementing cutting-edge ITOM solutions across global enterprise environments. Youll collaborate with architects, platform owners, and delivery teams to drive automation, visibility, and operational excellence.

Key Responsibilities:

• Lead the design and deployment of ServiceNow ITOM modules: Discovery, Service Mapping, Event Management, Orchestration, and CMDB.
• Configure and manage MID Servers, credentials, and probes for hybrid cloud and on-prem environments.
• Develop and maintain custom patterns, identification rules, and reconciliation logic to ensure CMDB integrity.
• Integrate ServiceNow with monitoring tools (e.g., Splunk, SolarWinds, AppDynamics) and cloud platforms (AWS, Azure, GCP).
• Collaborate with the CoE to define best practices, reusable components, and automation frameworks.
• Support governance and compliance by maintaining CMDB health dashboards, KPIs, and audit trails.
• Mentor junior developers and contribute to internal knowledge repositories and accelerators.

Required Skills & Qualifications:

• 68 years of ServiceNow development experience, with 3+ years in ITOM.
• Strong command of JavaScript, REST/SOAP APIs, and ServiceNow scripting (Business Rules, Script Includes, etc.).
• Deep understanding of IT infrastructure, cloud services, and network protocols.
• Experience with IntegrationHub, IRE (Identification & Reconciliation Engine), and CMDB modeling.
• Familiarity with Agile/SAFe delivery models and DevOps practices.

Preferred Certifications:

• ServiceNow Certified System Administrator (CSA)
• Certified Implementation Specialist ITOM (Discovery, Event Management, or Service Mapping)
• ITIL v4 Foundation

Why Join Cognizant CoE?

• Work on flagship transformation programs across industries.
• Access to exclusive training, certifications, and sandbox environments.
• Be part of a collaborative, high-caliber team that shapes Cognizants global ServiceNow strategy.

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Keyskills:   service mapping Servicenow Discovery Itom ITIL Service Catalog