Manager Content Moderation
- IGT Solutions
- 7 - 10 years
- Pune
- 17 hours ago
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Job Description
IGT Solutions Pvt Ltd is a leading IT & BPM services provider committed to deliver innovation and business excellence across the entire spectrum of Travel, Transportation and Hospitality domain. The company offers integrated IT-BPM services comprising of Application Development and Maintenance, Mobility, Testing, Analytics, Contact Center Services, Back Office Services and Consulting Services to the Travel industry worldwide. IGT boasts of a talent pool of over 10,000+ travel industry experts with its 15 state-of-the-art delivery centres and worldwide operational presence. IGT, through its innovative solutions and services, offers a unique value proposition in terms of quality, flexibility and cost savings to a large number of airlines, travel management companies, OTAs, travel technology companies, airports, railways, cruise liners and hotels. IGT Solutions provides equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these groups.
Manager Content Moderation
Job Description
1) Manage a team of agents for content moderation (both image and video which includes afflictive content)
2) Managing team performance in line with targets assigned from time to time
3) Conducting weekly reviews, one-on-one with agents, EWS, IDP reviews
4) Working under high pressure environment with regular achievement of productivity of >1000 cases per agent per day and accuracy goal of 99%
5) Regular sharing of data with analysis and monitoring performance
6) Regular audits, coaching and feedbacks to be shared with team members
7) Co-ordination with cross functional teams like transport, payroll, L&D, HR
8) Ensure well-being and engagement of team members
9) Sharing inputs and recommendation related to process and policies from time to time
Skill Requirement:
1) Must have experience of managing content moderation team for international client
2) Must be experienced with image, text, short videos, attributes moderations which includes afflictive content
3) Must be well versed with team management, performance management, productivity metrics and stake holder management
4) Must be open to work in flexible shifts
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: OperationsRole: Operations ManagerEmployement Type: Full timeContact Details:
Company: IGT SolutionsLocation(s): Pune
Keyskills: content moderation image moderation kpi aht shrinkage attrition tat sla
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