US Healthcare AR Calling - Bangalore
- Personal Network
- 50 Positions
- Bengaluru
- 2 months ago
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Job Description
Domain :- US Healthcare :- AR Calling
WORK LOCATION : BANGALORE
About Client : An MNC is a global management consulting, technology services and outsourcing company, with more than 249,000 people serving clients in more than 120 countries. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the worlds most successful companies
Role Offered :- Process Associate - US Healthcare -AR Calling
What you will need to succeed in the role:
Handle inbound and outbound calls related to healthcare services.
Service customers seeking support with their monthly healthy benefit package.
This monthly benefit can be used in pharmacies and is present on a card to be used for over-the-counter medications such as cold/flu and nutritional supplements.
Customers will seek help with replacement cards, balance checks, and contact information updates.
Successful associates can distinguish varying levels of customer complexity & communicate effectively.
Ensure compliance with HIPAA and other healthcare regulations.
Resolve customer queries efficiently while maintaining professionalism.
Maintain records of patient interactions and escalate complex cases when needed
What additional skills will be good to have
6 months - 3 yrs years experience working in the Health Insurance.
Bachelor's degree in any field
Strong verbal and written communication skills.
Ability to handle customer inquiries with empathy and professionalism.
Basic knowledge of healthcare processes and medical terminologies (preferred).
Problem-solving and multitasking abilities.
Cognitive and Behavioral Assessment: Traitify Medium or High
Language Proficiency: Emmersion B1 CEFR score
Typing Test: 25 WPM at 95% accuracy
Familiarity with CRM software or call center tools (a plus
Notice Period :- Immediate to 30 days / Currently serving notice period
Shift :- US shift
Contact : Anu : hidden_mobile / hidden_mobile
Email Resume : hidden_email
" BEST WISHES - TEAM PERSONAL NETWORK "
Employement Category:
Employement Type: Full timeIndustry: BPO / Call CenterRole Category: Customer Service (International)Functional Area: Not SpecifiedRole/Responsibilies: US Healthcare AR Calling - BangaloreContact Details:
Company: Personal Network.Location(s): Bengaluru
Keyskills: health insurance us healthcare ar calling voice support health care services healthcare hipaa regulations voice process
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