Implementation Success Manager
- Appzen
- 8 - 13 years
- Pune
- 21 days ago
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Job Description
Roles & Responsibilities :
- Manage multiple end-to-end single or multi-country implementations for customers simultaneously, acting in the role of Implementation Success Manager.
- Manage the end-to-end deployment of the solution (across all modules, functionalities, integration points, and people/change management topics in scope), manage the roadmap, and report to the global steering committee.
- Build trustworthy relationships to communicate and work effectively with customers, internal teams, and stakeholders.
- Oversee global/regional TE policy or template development if multi-country deployment and in program scope in case of EA implementation.
- Study the AP process and map it to the ecosystem of the Autonomous AP solution.
- Drive the requirement gathering and documentation.
- Evaluate complex customer business requirements gathered by the Implementation Consultants following Fin Trans proven and consistent methodology.
- Manage the development and review of functional documentation, such as TE policies and process documentation, CDW (conceptual design), and technical integration design.
- Independently drive the product configuration according to customer business requirements while considering functional and technical dependencies.
- Gathering of detailed integration-related requirements/inputs from the Fin Trans/APTeam customers and translate customer requirements into application design (according to customer needs and the respective scope of implementation)Act hands-on in complex technical configurations and conduct functional reviews of configurations completed by Implementation/Functional Consultants.
- Manage UAT-related test result evaluation and bug-fixing.
- Manage and maintain cut-over plan (business and technical) Deliver on SLA and commitments under time and budget pressure, incl. updating project tracking systems and fulfilling administrative responsibilities.
Ideal candidates have:
- 8+ years of experience in implementing Saas products or other relevant business consulting.
- In-depth knowledge of AP/P2P function A strong leader who can mentor and loves to develop people.
- Strong project management skills Exceptional customer presence and presentation skills; comfortable in talking with C-level executives.
- Ability to liaise with multiple internal cross-functional teams.
- Basic understanding of integration framework for integration with relevant ERP/P2P systems
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer SuccessRole: Customer Success ManagerEmployement Type: Full timeContact Details:
Company: AppzenLocation(s): Pune+ View Contact
Keyskills: Implementation Success ERP project management UAT P2P
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