Service Desk Engineer
- Fourth Dimension
- 2 - 7 years
- Chennai
- 7 days ago
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Job Description
JOB Description :
IT Service Desk Engineer
Day to day management of the First Line Service Desk function:
a. Ensure that the Service Desk is an excellent deliverer of Customer Service
b. Ensure that the call logging system is fit for purpose and is used effectively and efficiently by the team
c. Be responsible for the operational management of call assignments within the Service Desk team
d. Undertake a weekly review of the First Line Service Desk call queues
Language skills: Fluent English (written and spoken)
Ability to understand the business objectives
Must have a good understanding of the organization and their infrastructure
ITIL Certification. Strong Knowledge especially on Service Desk, Incident, Problem, and Change Management
Experience working with ServiceNow
Reviews metrics daily identifying trends in the environment.
Troubleshooting experience with the following:
o Windows Operating systems
o Active Directory
o O365 Suite Applications
o VPN (Pulse Secure, Anyconnect Etc)
o SAP
o VDI
o Knowledge on endpoint management suites like SCCM, Desktop Central)
Candidate Skills:
- Good in Communication
- Salary: Upto 4.5 LPA
- Notice Period: Immediate Joiner
- Exp: Minimum 2 Years Relevant
Job Category: Service Desk Engineer
Job Type: Full Time
Job Location: Chennai
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: IT & Information SecurityRole Category: IT SupportRole: Desktop EngineerEmployement Type: Full timeContact Details:
Company: Fourth DimensionLocation(s): Chennai+ View Contact
Keyskills: Change management SAP VPN Service desk Active directory Customer service Windows Management Troubleshooting SCCM
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