Principal Customer Success (Airline Domain)
- Accelya
- 3 - 6 years
- Mumbai
- 2 months ago
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Job Description
As a Principal - Costumer Success, you will cultivate and maintain strong relationships within assigned accounts, ensure high levels of customer satisfaction, facilitate the delivery of customers desired business outcomes, leading to strong renewals, retention and growth opportunities. You will work closely with our customers alongside sales, service delivery, PMO, product management and Finance teams to ensure our services are delivered successfully. Duties and Responsibilities:
- Build relationships with assigned customers, help them with issues and continually delight them with a positive, customer centric attitude.
- Work closely with customers to ensure that they are finding value in our products and services.
- During onboarding, ensure that customers are properly trained and educated on product usage; so their adoption time is minimized
- Educate customer on the use and benefit of our products
- Work closely with Sales, PMO, Support and other Technical Teams to ensure an exceptional customer experience and take care of any escalations
- Be a customer advocate, capturing customer feedback and reporting requests to respective teams. Be the voice of the customers in the company, providing the suitable balance between the customer s requests and the company s vision.
- Identify need for improvement in process and work across teams to effect this
- Develop and share best practices with team members to continually improve quality, effectiveness and efficiency of our processes
Knowledge, Experience & Skills:
- More than 3 years of experience in project management, customer success or account management position
- Knowledge of software development lifecycle and the delivery process in an IT organization
- Excellent presentation and communication skills
- Ability to collaborate with team members at all levels of the organization
- Ability to work with external customers at various levels in their organization (C-Level, Directors and Operational Managers)
- Open culture and challenging opportunity to satisfy intellectual needs
- Flexible working hours
- Smart working: hybrid remote/office working environment
- Work-life balance
- Excellent, dynamic and multicultural environment
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer SuccessRole: Customer Success ManagerEmployement Type: Full timeContact Details:
Company: AccelyaLocation(s): Mumbai
Keyskills: Vista Product management Retail Usage Project management Software development life cycle Equity Account management Operations Principal
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Accelya
Accelya is a leading global provider of technology products and services to the travel and transport industry. Founded in 1976, Accelya delivers financial, commercial, cargo and analytics solutions designed for a world on the move. Formed through the merger of Accelya and Mercator, Accelya provides ...
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