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Technical Support Analyst @ Aeries Technology

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 Technical Support Analyst

Job Description

A Senior Technical Support Analyst should have a solid understanding of best practices and can execute on tasks without supervision from others. Individuals will create advance level insight and recommendations in their area of expertise. Senior Technical Support Analyst are subject matter experts in their domain. Individuals in this role lead the tier two support effort with high complexity, mostly independently. Perform The Following Responsibilities At a Senior Level. As per Technical Support Analyst role. +. Assist intermediate and associate level colleagues in the delivery of assigned work. Provide technical and subject matter guidance. Shape and define work priorities and stakeholder deliverables. Be a key contributor to the successful delivery of identified tasks. Act as day-to-day point of contact for clients/vendors/partners and as a escalation point for team members, managers and external stakeholders/partners(as applicable). Mentor and train associate and intermediate colleagues as assigned. Act as a good example for colleagues to emulate. Assist business development team with pre-sales activities and RFPs. Stay up-to-date on industry and job-related trends and best practices to maintain alignment with product vision. Other duties as assigned. Technical / L2 . Guide key clients through troubleshooting deployment and environmental issues in their network environments.

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: IT & Information Security
Role Category: IT Support
Role: IT Support - Other
Employement Type: Full time

Contact Details:

Company: Aeries Technology
Location(s): Bengaluru

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Keyskills:   networking sql docker system administration production support technical support git active directory incident management application support devops technical analysis linux microsoft windows desktop support jenkins troubleshooting aws unix itil

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Aeries Technology

Aeries Technology Group Private Limited Aeries Technology Group is a global services company offering technology, BPM, and outsourcing solutions to organizations seeking higher operational effectiveness, greater flexibility, and lower operating costs. We offer business value to our clients by co...