Information Development Eng 3
- Juniper Networks
- 5 - 10 years
- Bengaluru
- 7 days ago
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Job Description
Juniper is serious about customer experience, and your contributions will be key to provide exceptional content experiences and customer success. The PACE team in Bangalore is looking for a motivated candidate to create customer-focused documentation for Juniper s products in the Automated WAN space. The role requires strong technical skills and an ability to translate complex technologies into easy-to-use content for our customers.
The ideal candidate is a persistent self-starter with strong collaborative skills, who enjoys continuous learning and can push through barriers to get things done.
Responsibilities :
- Work with a team of writers and editors based in Bangalore and Sunnyvale, CA, USA, to research, write, and produce high-quality, topic-based documentation for Juniper Networks products and applications.
- Produce a range of deliverables including short-format web copy, in-product instructions, tooltips, and user guidance to take our users through the digital experience in an intuitive manner to complete their tasks.
- Collaborate with key stakeholders such as UX designers, product managers, content strategists, subject matter experts and of course a warm and welcoming team of technical writers.
- Follow established style and process guidelines to provide consistency and completeness.
Minimum Qualification and Experience:
- BA/BS in Communication, Journalism, English, Computer Science, or related degree, or comparable experience.
- 5+ years experience in developing product documentation.
- Excellent writing, organizational, interpersonal, and communication skills.
- Experience in the networking domain working on network technologies, including routing, switching, network security, network automation, network management etc
- Demonstrated ability to craft effective snackable/short-format text for GUIs and web, as we'll as easy-to-understand user guidance instructions.
- Ability to research complex technical concepts (independently and collaboratively) and develop effective deliverables to serve customer needs.
- Strong problem-solving skills; ability to make progress with less-than-complete information.
- Experience with XML authoring tools and Content Management Systems.
- Knowledge of basic UX design best practices.
Preferred Experience:
- Technical certifications in the Networking domain.
- Producing content for or designing in-app tours
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Software & QARole Category: Software DevelopmentRole: Technical LeadEmployement Type: Full timeContact Details:
Company: Juniper NetworksLocation(s): Bengaluru+ View Contact
Keyskills: network automation Content management Web technologies Networking WAN Management systems XML Network security Research
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Since 1996, Juniper Networks designs, develops, and sell innovative products and services that together provide our customers with high-performance network infrastructure that creates responsive and trusted environments for accelerating the deployment of services and applications over a single netwo...
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