Walk-in Customer Success / Go To Market @ Excellon Software

Job Description

• We are looking for Customer Success Executive (Intern) / Go-To-Market (GTM) Interns to engage with customers through onfield visits, promote Excellon brand, collect feedback & Testimonials, and enhance customer experience.
• The selected interns will play a key role in customer outreach, service follow-ups, and relationship-building by visiting customers, understanding their needs, and ensuring satisfaction with our products and services.

JOB RESPONSIBILITIES:

• Visit customers at their locations (workshops/showrooms) as assigned.
• Collect Testimonial / feedback on services, resolve queries, and provide necessary support.
• Document customer interactions.
• Ensure customer satisfaction and escalate complex issues when required.
• Maintain professionalism and represent the brand positively during visits.

WORK EXPERIENCE / SKILLS:

• Prior experience in customer service, sales, or field marketing.
• Candidates who have worked in Automotive or Electronic Vehicles industry in Sales / Service / Marketing roles.
• Must be comfortable with frequent travel across India.
• Strong communication and interpersonal skills for face-to-face interactions.
• Confidence in meeting and engaging with customers in person.
• Basic knowledge of the automotive industry would be plus however not a constraint or willingness to learn.
• Good problem-solving and negotiation skills.
• Ability to document customer feedback and insights accurately .

Only Male candidates preferred who have completed their education and are willing extensively to travel across India will be considered.

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Keyskills:   Client Relationship Product Demonstration Customer Satisfaction Client Interaction Branding Training Presentation Skills B2B Customer Support Client Coordination Sales Feedback Communication