Senior Integration Analyst - Travel Distribution
- Accelya
- 4 - 9 years
- Pune
- 2 months ago
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Job Description
As a Senior Analyst - IMP Onboarding, lead and support the technical and operational onboarding of travel partners onto our New Distribution Capability (NDC) platform. This position is responsible for coordinating the end-to-end onboarding process, providing technical guidance, and ensuring a seamless partner experience in alignment with NDC standards. Working closely with cross-functional teams and external stakeholders, the analyst will lead efforts to scale NDC adoption.Duties and Responsibilities:
- Manage and coordinate the end-to-end onboarding process for partners integrating with NDC APIs.
- Serve as a subject matter expert to Airline and third-party tech partners on NDC functionalities, standards for the respective airline.
- Work closely with GDSs, aggregators, and third-party tech partners to support their NDC implementation.
- Responsible to conduct end to end review of API workflow and assisting partners with certification.
- Monitor onboarding progress, track milestones, and resolve issues or blockers proactively.
- Excellent communication skills with the ability to explain technical topics to non-technical stakeholders.
- Analyze onboarding KPIs and propose process improvements..
- Following standard procedures for proper escalation of unresolved issues to the appropriate Accelya internal teams.
- Knowledge of XML, JSON, JavaScript and SQL Server.
- Knowledge and understanding of infrastructure setup, databases, firewall, cloud, and networking.
- Ability to work within a small team environment with little supervision and flexible shift.
- Strong analytical/problem solving skills with knowledge of the airline industry.
Knowledge, Skills and Experience:
- Must have experience in providing technical support for application software.
- Knowledge and experience with XML-based system interfaces, schema design, and hands on experience with XML based tools like Postman, SOAPUI.
- Familiar with Zendesk, and issue management systems (Jira - Service Desk/Zendesk).
- Strong project coordination and stakeholder management skills.
- Background in software development/programming given preference.
- Bachelors degree in computer science/information systems field or equivalent.
What do we offer?
- Open culture and challenging opportunity to satisfy intellectual needs
- Flexible working hours
- Smart working: hybrid remote/office working environment
- Work-life balance
- Excellent, dynamic and multicultural environment
Job Classification
Industry: Software ProductFunctional Area / Department: OtherRole Category: OtherRole: OtherEmployement Type: Full timeContact Details:
Company: AccelyaLocation(s): Pune
Keyskills: Integration Airlines XML Api Integration
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Accelya
Accelya is a leading global provider of technology products and services to the travel and transport industry. Founded in 1976, Accelya delivers financial, commercial, cargo and analytics solutions designed for a world on the move. Formed through the merger of Accelya and Mercator, Accelya provides ...
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