Cluster Manager - Bangalore & Chennai
- 1mg
- 5 - 10 years
- Chennai
- 3 months ago
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Job Description
Job description
Cluster Manager
We are seeking a highly driven and operations-focused Cluster Manager to oversee
a group of retail pharmacy stores. The role involves P&L ownership, driving topline
and bottomline targets, team management, customer experience enhancement,
inventory control, compliance adherence, and execution of marketing and
omnichannel initiatives to deliver strong business outcomes.
Key Responsibilities:
1. Financial and Sales Performance
- Drive achievement of monthly revenue, profitability, generics, diagnostics, and
high-margin targets.
- Develop store-specific business plans and monitor daily target vs
achievement.
- Identify local revenue opportunities, partnerships, and business development
avenues.
2. Omnichannel Operations
- Ensure 100% compliance on order fulfillment with zero TAT breaches and
pushbacks.
- Guide stores in conducting root-cause analyses and implementing corrective
actions.
3. Team Management and Training
- Lead, motivate, and develop store teams, ensuring clarity on targets and
incentives.
- Conduct regular store visits, performance reviews, knowledge checks, and
mentorship.
- Identify training needs, recommend nominations, and support career growth
of high performers.
4. Customer Service and Experience
- Ensure high service standards across customer interactions (in-store,
telephonic, and digital).
- Identify actionable insights from customer feedback (NPS) and drive
improvements.
5. Inventory Management
- Maintain inventory accuracy through regular audits, process adherence, and
loss prevention initiatives.
- Support stores in assortment planning based on catchment needs and
competition benchmarking.
6. Compliance and Banking
- Conduct compliance audits on licenses, registers, billing, banking, and cold
chain practices.
- Ensure documentation and regulatory requirements are fully met across
stores.
7. Store Hygiene and Visual Merchandising
- Ensure cleanliness, proper visual merchandising, and adherence to branding
guidelines.
- Conduct random checks to validate execution.
8. Marketing and Local Initiatives
- Drive store-level marketing initiatives and ensure staff participation in outdoor
activities.
- Lead awareness drives for promotions and monetized brands.
9. Expansion and Hiring
- Oversee property handovers with project teams and ensure readiness.
- Support recruitment processes with unbiased evaluation and documentation.
Desired Candidate Profile:
- 5-8 years of experience in multi-unit retail management (pharmacy,
healthcare, or retail preferred).
- Strong operational, financial, and people management skills.
- Excellent problem-solving, communication, and customer service orientation.
- Ability to work in a fast-paced, high-growth environment with an ownership
mindset.
Job Classification
Industry: RetailFunctional Area / Department: Merchandising, Retail & eCommerceRole Category: Retail Store OperationsRole: Retail Operations ManagerEmployement Type: Full timeContact Details:
Company: 1mgLocation(s): Chennai
Keyskills: Retail Operations Cluster Operations Retail Management
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