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Helpdesk Associate - L1 technical guidance @ NTT DATA, Inc.

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NTT DATA, Inc.  Helpdesk Associate - L1 technical guidance

Job Description

Req ID: 325214 We are currently seeking a Helpdesk Associate - L1 technical guidance to join our team in Bangalore, Karntaka (IN-KA), India (IN). Required.
Roles and Responsibilities- Provide L2 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat.
  • Activities include recognition, research, isolation, resolution & follow up steps.
  • Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure.
  • Strong troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office & COTS applications etc.
  • Sound knowledge of ITIL best practices around Incident & Request Management procedures Qualifications - Helpdesk Associate at Grade-4 position in Service Desk - Must be a Graduate. B.Tech/B.E or any other technical degree preferred - Good communication skills with 1 year of international calling experience - Good comprehension & writing skills - Must possess excellent customer handling skills - Should be comfortable to work in rotational shift with 24x7 support window Roles and Responsibilities- Provide L2 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat.
  • Activities include recognition, research, isolation, resolution & follow up steps.
  • Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure.
  • Strong troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office & COTS applications etc.
  • Sound knowledge of ITIL best practices around Incident & Request Management procedures Qualifications - Helpdesk Associate at Grade-4 position in Service Desk - Must be a Graduate. B.Tech/B.E or any other technical degree preferred - Good communication skills with 1 year of international calling experience - Good comprehension & writing skills - Must possess excellent customer handling skills - Should be comfortable to work in rotational shift with 24x7 support window

    • Job Classification

    Industry: IT Services & Consulting
    Functional Area / Department: Customer Success, Service & Operations
    Role Category: Voice / Blended
    Role: Technical Support - Voice / Blended
    Employement Type: Full time

    Contact Details:

    Company: NTT DATA, Inc.
    Location(s): Bengaluru

    + View Contact

    Keyskills:   pc hardware internet explorer microsoft windows troubleshooting itil international calling etom project management bss cots helpdesk sql open source technical support service desk java solution design telecom agile customer handling unix jira

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    NTT DATA, Inc.

    Company DetailsNTT DATA, Inc.

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