Technical Specialist - Cisco Sdwan, Ccnp
- NTT DATA, Inc.
- 4 - 8 years
- Hyderabad
- 8 days ago
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Job Description
Your day at NTT DATA
The Networking Managed Services Engineer (L3) is a seasoned engineering role, responsible for providing a managed service to clients by proactively identifying and resolving technical incidents and problems. Through pre-emptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices, and quality assurance this role maintains a high level of service to clients. The primary objective of this role is to ensure zero missed service level agreement (SLA) conditions and is responsible for managing tickets of high complexity, conducts advanced and complicated tasks, and provides resolution to a diverse range of complex problems. This position uses considerable judgment and independent analysis within defined policies and practices and applies analytical thinking and deep technical expertise in achieving client outcomes, while coaching and mentoring junior team members across functions.The Networking Managed Services Engineer (L3) may also contribute to support on project work as and when required.What you'll be doing
Key Responsibilities:
- Ensures that assigned infrastructure at the client site is configured, installed, tested, and operational.
- Has to maintain the NMC Operations i.e string in Routing and Switching with some experience in SDWAN/ACI.
- Performs necessary checks, apply monitoring tools and respond to alerts.
- Identifies problems and errors prior to or when it occurs and log all such incidents in a timely manner with the required level of detail.
- Assists in analyzing, assigning, and escalating support calls.
- Investigates third line support calls assigned and identify the root cause of incidents and problems
- Reports and escalates issues to 3rd party vendors if necessary.
- Provides onsite technical support to clients and provide field engineering services to clients.
- Knowledge and Attributes:
- Ability to communicate and work across different cultures and social groups.
- Ability to plan activities and projects well in advance, and takes into account possible changing circumstances.
- Ability to maintain a positive outlook at work.
- Ability to work well in a pressurized environment.
- Ability to work hard and put in longer hours when it is necessary.
- Academic Qualifications and Certifications:
- Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience).
- CCNP or equivalent certification.
- Certifications relevant to the services provided (certifications carry additional weightage on a candidates qualification for the role).
Required Experience:
- Seasoned experience required in Engineering function within a medium to large ICT organization.
- Seasoned experience of Managed Services.
- Seasoned working knowledge of ITIL processes.
- Seasoned experience working with vendors and/or 3rd parties.
Workplace type:
On-site WorkingJob Classification
Industry: IT Services & ConsultingFunctional Area / Department: IT & Information SecurityRole Category: IT Infrastructure ServicesRole: System AnalystEmployement Type: Full timeContact Details:
Company: NTT DATA, Inc.Location(s): Hyderabad+ View Contact
Keyskills: Cisco SDWAN switching project management software testing program management networking artificial intelligence routing technical support strategy consulting technology consulting hsrp itil
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