Systems Integration Advisor @ NTT DATA, Inc.

Job Description

Your Role As a member of the Security Technology Operations (STO) team at Client, the Lvl2 Security Technology Analyst will work with a global security toolkit, focusing on Secure Managed File Transfer using Progress" MOVEit. The role involves taking a lead in incidents and service requests, supporting the product lead and service manager, and providing advanced troubleshooting and mentorship to more junior Lvl1 team members. Key Responsibilities:

Lead and manage incident and request handling

Attain and maintain SLAs and KPIs, providing detailed reporting and the timely escalation when necessary to management

Ensure system/application alerts are promptly acknowledged and actioned

Escalate complex issues to STO management and leadership as necessary

Lead and support patching, upgrades, and configuration changes with onshore team members

Manage high-priority incidents and requests related to file transfers

Ensure strict compliance with audit controls and evidence requirements

Lead troubleshooting of complex file transfer issues and support Lvl1 team members

Mentor and share advanced knowledge with Lvl1 analysts

Identify and help implement automation and optimization opportunities

Experience:

Prior experience with and understanding of networking concepts and protocols, including TCP/IP, DNS, firewalls, and SFTP, FTPS, HTTPS, and SMB

5-7 years of experience in a security operations role.

Proven advanced troubleshooting capabilities

Exceptional communication skills and the ability to mentor junior team members

Your Role As a member of the Security Technology Operations (STO) team at Client, the Lvl2 Security Technology Analyst will work with a global security toolkit, focusing on Secure Managed File Transfer using Progress" MOVEit. The role involves taking a lead in incidents and service requests, supporting the product lead and service manager, and providing advanced troubleshooting and mentorship to more junior Lvl1 team members. Key Responsibilities:

Lead and manage incident and request handling

Attain and maintain SLAs and KPIs, providing detailed reporting and the timely escalation when necessary to management

Ensure system/application alerts are promptly acknowledged and actioned

Escalate complex issues to STO management and leadership as necessary

Lead and support patching, upgrades, and configuration changes with onshore team members

Manage high-priority incidents and requests related to file transfers

Ensure strict compliance with audit controls and evidence requirements

Lead troubleshooting of complex file transfer issues and support Lvl1 team members

Mentor and share advanced knowledge with Lvl1 analysts

Identify and help implement automation and optimization opportunities

Experience:

Prior experience with and understanding of networking concepts and protocols, including TCP/IP, DNS, firewalls, and SFTP, FTPS, HTTPS, and SMB

5-7 years of experience in a security operations role.

Proven advanced troubleshooting capabilities

Exceptional communication skills and the ability to mentor junior team members

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Engineering - Hardware & Networks
Role Category: IT Network
Role: Team Lead / Network Manager
Employement Type: Full time

Contact Details:

Company: NTT DATA, Inc.
Location(s): Hyderabad

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