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Helpdesk Senior Associate - ITIL @ NTT DATA, Inc.

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 Helpdesk Senior Associate - ITIL

Job Description

Req ID: 308592 We are currently seeking a Helpdesk Senior Associate - ITIL to join our team in Bangalore, Karntaka (IN-KA), India (IN). At NTT DATA, we know that anything is possible with the right people on board . Our employees' quality, integrity, and commitment are critical factors in our company"s growth, market presence, and ability to help our clients stay ahead of the competition. By hiring the best people and helping them grow professionally and personally, we ensure a bright future for NTT DATA and those who work here. NTT DATA, Inc. currently seeks a "Help Desk Associate " to join our team in "Bangalore". General Duties and Responsibilities: In these roles, you will be responsible for:
  • Provide exceptional IT Service Desk support, guidance, and training to end-users for various IT devices, applications, or processes.
  • Record, Update, and Escalate Support issues to the next level promptly.
  • Support all IT onboarding activities for end-users
  • Work with our internal IT Teams on system testing, integration, and maintenance.
  • Engage in discovering new IT business tools to support our business users and our internal IT Team.
  • Seek, Suggest, Evaluate, and implement process and technology improvements.
  • Willing to learn grow in other IT Business areas

    • for this role include:
  • Excellent English written and verbal communication skills.
  • Exceptional customer service skills.
  • Great Team player
  • Excellent communication skills, comfortable working with various stakeholders
  • Strong troubleshooting skills, bug-finding, and resolution
  • Ability to work independently within a diverse global team
  • IT software and hardware troubleshooting knowledge and skills (Win 10, macOS, iOS, Android, Google Suite and Microsoft Environment)

    • Preferences: - Optional (nice-to-haves)
  • For e Yourself. Be Open. Stay Hungry and Humble. Collaborate. Challenge. Decide and Do
  • ITIL foundation certified " Flexible " Willing to work in a Rotational 24*7
  • Required schedule availability for this position is Monday-Friday (07:00 AM to 05:00 PM EST).
  • The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on a weekend basis business requirements.

    • Job Classification

    Industry: IT Services & Consulting
    Functional Area / Department: IT & Information Security
    Role Category: IT Support
    Role: IT Support - Other
    Employement Type: Full time

    Contact Details:

    Company: NTT DATA, Inc.
    Location(s): Bengaluru

    + View Contact

    Keyskills:   customer service android ios mac troubleshooting dns networking it service desk housekeeping helpdesk google suite system administration technical support active directory advanced excel microsoft windows desktop support hospitality it helpdesk

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    NTT DATA, Inc.

    Company DetailsNTT DATA, Inc.

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