Trainee Apprentice - Product Support Specialist @ Deliverhealth

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Trainee Apprentice - Product Support Specialist

Deliverhealth
3 months duration
Remote
4 months ago
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Job Description

Learn and assist in monitoring support queues (phone, email, Chat, and ticketing system)
Support in documenting customer issues and resolutions in the internal ticketing tool
Help with basic troubleshooting of DeliverHealth applications and technologies under guidance
Assist in setup and configuration of desktops, printers, and mobile devices
Shadow and learn from experienced support team members on live issue resolution
Participate in scheduled training sessions and complete all assigned learning modules
Practice and follow company data privacy, information security, and support protocols
Provide timely updates on assigned tasks and escalate issues as necessary

Required Skills Attributes:

Good communication skills both verbal and written
Basic understanding of Windows OS, Microsoft Office 365
Willingness to learn basic troubleshooting, remote desktop tools, and mobile platforms
Strong attention to detail and a customer-centric mindset
Ability to multitask and adapt to a fast-paced environment
Eagerness to work in a collaborative and diverse support team

Educational Qualification:

Recent graduate or final-year students pursuing a degree/diploma in Computer Science, Information Technology, or any related field
Candidates with basic knowledge of technical support concepts are encouraged to apply

What You ll Gain:

Exposure to real-time product support operations in the healthcare tech domain
Mentorship and guidance from experienced professionals
Hands-on learning of support tools, ticketing systems, and technical troubleshooting
Opportunity to build a strong foundation for a future full-time role in technical support or product operations

Job Classification

Industry: Medical Services / Hospital
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Internship

Contact Details:

Company: Deliverhealth
Location(s): Remote

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Keyskills: Ticketing Windows OS Information security Remote desktop Customer service Troubleshooting Information technology Technical support Monitoring Product support

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Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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Deliverhealth

http://www.deliverhealth.com/

Trainee Apprentice - Product Support Specialist @ Deliverhealth

Home > Customer Success