Customer Support Executive @ IntouchCX

Job Description

Job Description:
We are hiring energetic and customer-focused professionals for our International Chat Support The role involves handling multiple customer queries simultaneously through live chat, ensuring timely and effective resolution while maintaining high customer satisfaction.Key Responsibilities:

• Respond promptly and professionally to customer queries via live chat (handling two chats at once).
  
• Assist international customers with product/service-related queries, account issues, and troubleshooting.
  
• Maintain accurate records of interactions in the CRM system.
  
• Meet performance metrics including response time, resolution rate, and customer satisfaction.
  
• Collaborate with internal teams for escalations and complex issues.
  
• Ensure adherence to standard operating procedures and quality standards.
  

Required Skills & Qualifications:

• Graduate in any discipline (Freshers can apply).
  
• Excellent written English communication skills (grammar, spelling,
  
• Ability to handle dual chat concurrency without compromising on quality.
  
• Basic computer proficiency and typing speed of 35+ WPM.
  
• Customer-centric mindset and problem-solving attitude.
  
• Flexibility to work in rotational shifts (including night shifts).
  

Preferred Qualifications:

• Prior experience in an international BPO/chat process who can able to do Multiple chats minimum of 2 Chats simultaneously
  
• Familiarity with tools like Zendesk, Live Chat, or similar platforms.
  

Benefits:

• Competitive salary and performance-based incentives
  
• 2 way Cab facility (Free ) up to 25 KM radius
  
• Health insurance and other employee benefits
  
• Excellent growth opportunities and training support

Contact details: Saikiran

Email I'd: ma**************n@in******x.com

Ph no: 9581035***

Mode of Interview Face to Face Walkin location: B16, Mindspace, 5th floor, back side of Inorbit mall
https://maps.app.goo.gl/Cr8siKxC8wQpV7sE9Walkin timing: 11:30AM - 2:30PM

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Keyskills:   International Chat Process Chat Process Non Voice Process International Non Voice Chat Support