Salesforce Lead
- EXL
- 8 - 13 years
- Noida, Gurugram
- 28 days ago
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Job Description
Responsibilities
- Lead the development team in implementing Salesforce solutions.
- Provide technical guidance and mentorship to developers.
- Ensure adherence to coding standards, design patterns, and best practices.
- Collaborate with Solution Architect and Integration Architect to design scalable and secure solutions.
- Manage the development of AI-powered case management and workflow automation.
- Conduct code reviews and performance optimization.
- Develop and maintain technical documentation for designed solutions.
- Facilitate workshops and meetings with stakeholders to gather requirements and provide updates.
- Translate business requirements into well-architected solutions that best leverage the Salesforce platform.
- Highlight and manage risk areas in the solution proactively, committing to seeing issues through to completion.
- Ensure compliance with security and regulatory standards.
- Provide support during testing and deployment phases to ensure technical requirements are met.
Qualifications
- Minimum 8 years of total experience in IT.
- Minimum 5 years of experience as a Technical Lead in Salesforce projects.
- Strong knowledge of Salesforce Service Cloud, Experience Cloud, and Omnichannel.
- Expertise in AI technologies such as Einstein Bots and Genesys AI.
- Proven experience in developing Salesforce customizations (Apex/Lightning), integration, and executing data migrations.
- Excellent leadership and communication skills.
- Experience with integration tools like MuleSoft and API Gateway.
- Strong problem-solving and analytical skills.
- Ability to lead technical requirements sessions and document technical solutions.
- Excellent documentation skills and attention to detail.
- Relevant Salesforce certifications (e.g., Platform Developer I, System Architect, Application Architect) are a plus.
- Must have expertise in Salesforce Service Cloud, Einstein AI, and Data Cloud.
- Proficient in writing Apex classes, triggers, and batch processes.
- Experience in developing custom Lightning components using LWC.
- Ability to create and customize Visualforce pages.
- Strong understanding of Salesforce Object Query Language (SOQL) and Salesforce Object Search Language (SOSL).
- Proficiency in JavaScript for developing interactive web applications.
- Knowledge of HTML and CSS for front-end development.
- Experience with REST and SOAP APIs for integrating Salesforce with external systems.
- Ability to write unit tests and perform automated testing using Salesforce testing frameworks.
- Familiarity with version control systems like Git.7
Education / Certification
- Bachelors degree or equivalent experience.
- Relevant certifications in Salesforce (e.g. Service Cloud/Experience cloud) are a plus
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Software & QARole Category: Software DevelopmentRole: CRM ArchitectEmployement Type: Full timeContact Details:
Company: EXLLocation(s): Noida, Gurugram+ View Contact
Keyskills: Service cloud Genesys AI Bots Lightning Apex
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